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10bet review
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10bet takes up the role as one of our small carousels at Stakersland. You will find some betting value if you hop on and take a ride, but just don’t expect the full entertainment package that you might find at some of our bigger attractions in the park.
It’s a cosy community at just over 122.8K members with the majority coming in from the UK, other members are also known to travel in from Japan, Germany, and Sweden. Members can enjoy all the top sports such as Soccer, Tennis, and Basketball and so you can see why the Brits enjoy betting here with all their local sports catered for.
The Horse Racing markets are a little limited though and it has stunted the international growth of this popular sport for 10bet. It’s nice to see the brands at Stakersland welcoming the modern era of virtual sports and esports betting as well. Although this does mean that they will need to be extra vigilant to curb any underage gamblers trying to enter their premises.
There is plenty to sing about when it comes to 10bet though and their current limits are seen as a highlight at the site. Maximum winnings are topped at £100,000 per day and the total withdrawal limit in any 30-day time period is also topped at £100,000, or the currency equivalent. Our numbers men worked out that it would take 10bet a total of 11 days and 3 hours of running operation to payout those maximum limit figures. These funds would not be ready for processing within the first 24 hours though. Seasonal factors and the number of withdrawal customers in the queue would put an immediate effect on the overall processing times.
The 122.8K stakers in the 10Bet community are spending between £10-15 which works out to around £500 Thousand per month in total. On the winning end, the current limits are giving stakers a fair deal with a daily maximum winning amount and monthly withdrawal limit of £100,000.
The monthly profits at 10bet is currently being calculated at £500 Thousand which works out at around £10-15 player per month, all of which is being sent straight to owners Ocean Star Limited. If we look at the overall yearly revenue for Ocean Star then it all adds up to £4M, excluding expenditure. These margins look a little small and any new legislature requirements and restrictions could turn those small profits into a negative quite easily. Their close rival Netbet from Romania is currently making around £900,000 per month and £50 million annually from all its international sales. Netbet’s 300,000 members spend around £15-20 which is similar to 10bet but that bigger community is what really makes the difference to that bottom line. It’s also worth mentioning the recent story of MoPlay, the British brand that was also on the same SBTech software as 10bet and Netbet. A similar size to 10bet with around 45,000 members, they soon went into liquidation and sold their customer base to big-time players Betfred.
10bet Offers
See below for our 10bet demographics:
| Tanzania | United Kingdom | South Africa | Zambia | |
|---|---|---|---|---|
| monthly | 46K | 18K | 17K | 9.7K |
| License |  |  | | |
Social Buzz
The profile is dedicated to the 10bet casino room. We found 27 of the 36 complaints to be unresolved which is strange considering their close interactions with sportsbook users. Most members are complaining about the failure of withdrawal transactions and that the KYC team are notoriously hard to contact.
It’s only the casino profile available here as well. Most negative comments are based around complicated bonus terms, but there was a lot of appreciation for their support, free spin offers, and game variety. Overall, there seems to be a shift in balance between keeping casual casino players happy and frustrating anyone who dares to win big.
Bonus Clash
The 10bet promotion team do a great job of designing their frontage at Stakersland. A good range of deals can be found including the welcome package of 100% bonus up to £50, an Acca boost for casual stakers, and a few other attractive bonus banners waving about which we will look into next.
“A generous welcome bonus that is easy to achieve when using a certain approach and strategy. The bonus terms are straightforward and clearly described and the signup procedure is transparent.”
“I love the variation of bonus deals on offer at 10bet. Welcome packages, acca boosts, and insurance bets, there is plenty to enjoy and the terms for signup are nice and simple to understand.”
“They only have a single bonus and there aren’t many reasons for you to stay longer. After you complete their turnover requirements and withdraw your funds (or lose it of course), there wasn’t much for me.”
“When taking the 50% acca bonus, you should consider removing the 5K limit for a 16-leg plus bet. Also, that top 50% bonus is only available on the 16-leg acca. Any limits should be indicated within the main steps as well to make things easy to understand.”
10bet is offering an array of deals for our stakers with five bonuses in total. You can expect bonus credits when you sign up, ‘bet and get’ on table tennis, and two insurance styled bets with additional free bets available. Let’s take a closer look.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Get a 100% Welcome Bonus up to £50 for new bettors  | Welcome Bonus | Minimum odds of 1.8 and 5x turnover requirements | Restricted for Skrill and Neteller and to specific betting markets |
With a high chance of winning, the welcome bonus from 10bet is a good start and generous reward for stakers. Turnover requirements are calculated at 5x the bonus amount with odds of at least 1.8 or higher. Wagering is restricted on any Draw No Bet and Total Goal markets and also a number of System bets as well. Take note that your real cash must be wagered first before you can use the bonus money.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
£10 insurance as a Freebet on Goalscorer markets when no goals are scored | bore draw | Minimum and maximum odds of 1.80 and 8.0 | Freebet to be used in standard 'win-draw-win' markets |
A bore-draw variant based on the goalscorer markets and the exact number of goals. Claim £10 as a freebet from the 10bet cashier if the bore-draw comes up, just remember to place at least £10 in cash to begin with. Betting is also restricted to a selection of major European leagues but worry not, all Staker favourites are included.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
£10 insurance as a Freebet if horse is beaten by a head | FROM £1 | The horse finishes 2nd by 0.2 of a length of the winner | Freebet to be used for horse racing with odds ranging from 1.80 to 8.0 |
If you are enjoying the race tracks in the land of Stakers and have free time to argue with the cashier at the 10bet pavilion, try appealing to support@10bet.com and the subject line “HEAD OR LESS MONEY BACK" to claim that freebet.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
50% Acca Boost | combined bonus | Minimum odds of 1.5 and maximum extra winnings up to £5,000 | Restricted for Draw no Bet and Asian Handicap markets |
All stakers listen up, enjoy a lottery-like incentive for accumulator fans with 2% extra for 3-folds, 20% for 10-folds and 50% for 16 folds. Take note that you can’t win more than £5,000 from the overall acca though!
Conclusion
The promotion board outside the 10bet pavilion is a hot topic on the Stakersland brochure, there is something for everyone with easy to understand bonus terms. The full terms are only ever a click away as well. All of these offers are safe to take part in but the only one deal to take extra care with is the Horse Racing promotion. The ‘one head length’ measurement might be a tricky process to confirm and appeal for, you’ll definitely need to take this up with the 10bet team if you are in any doubt.
Sports betting
10Bet utilise the SBTech software with its geo-location markets across a wide range of major sports.
The Stakers team live and breathe betting technology and so we take a lot of pride when examining and reviewing each of the bookmakers here in Stakersland. We investigate every pavilion to ensure the right technologies are being used to keep our stakers safe and secure.
You can count on us to call out any issues and lack of features found in any room at Stakersland, no matter how big or small. It’s our aim to give you the best stakers experience and we do this by telling you nothing but the truth.
Sports
The major sports for 10bet are Soccer, Tennis, Basketball, Baseball as well as a limited coverage of Horse Racing tracks in the UK. We have also noticed many instances of geolocation and player-facing preferences when it comes to their sports betting application.
Betting slip
A slow-motion coupon with a long lasting preloader. System bets are missing bankers, and you are not able to bet on individual combinations or choose multiple system options from the same selection. There are quick options for Doubles or Trebles though.
In-play stats
Featured with a field visualization tracker for major events and related sports information such as Form, Head to Head, League Table. All of this info is integrated as a generic Sportradar widget linked by the event ID which is used by at least 300 other sites.
Betting markets
10bet features live in-play Soccer events with up to 116 markets during the match and up to a huge 173 markets before kick-off. Tennis offers up to 40 live markets and 26 pre-live market. Ice hockey is another strong point with 73 live and 125 pre-live markets.
Margins
Stakers will experience quite high margins at 10bet with Soccer offering between 3.3% for pre-match and 6% in the live markets. Basketball comes in at the mark of 4% for pre-game events and 9.7% for in-play, and Tennis offers 4% before the event and 5.1% after the start.
Event results
10bet stakers can enjoy results information and a live in-play statistics feature provided by Sportradar. Various information is available including team and player stats, but keep in mind the results section only holds a history of seven days.
| Sports | margins | live margins | markets | live markets |
|---|---|---|---|---|
| tennis | 4% | 5.1% | 26 | 40 |
| football | 3.3% | 6% | 173 | 116 |
| basketball | 4% | 9.7% | 194 | 56 |
| ice hockey | 4.6% | 8% | 125 | 73 |
Our in-house statisticians have concluded that 10bet offers a relatively high margin within their betting house. However, these margins don’t tend to be as wide ranging as other competitors such as Bet365 and BetVictor. If those individual margins were to come down slightly, especially in the markets across Soccer and other top events, then they would surely see higher gate receipts from their UK audience at Stakersland.
Financial Limits
Personal data and the security that goes with it is one of the top priorities here at Stakersland. We take extreme measures to check each and every betting house in the park and this allows us to then present to you a clear and concise financial overview.
Be sure to take a few moments to read through the following table and get up to speed with the 10bet rules.
Payment Method Restrictions
Which payment methods are valid when claiming my bonuses?
All payment methods are accepted except Skrill and Neteller when claiming the 10bet welcome bonus. This is a standard setup and there should be no concerns when signing up to their bonus because of this fact.
The Influence of Third Party Agencies
What checks are being made and do they use any third party agencies?
By creating a player account with 10bet, you automatically agree to their automated credit checks that take place during the signup process. The team will end up knowing your credit score, household income, and the cost of the average property on your street.
Personal Data Transparency
Will they inform me about the automated checks being performed?
The 10bet terms and conditions are straightforward and manage to properly warn players about diligence procedures. The rules insist that if an automated identity check performed upon the first deposit fails, then stakers will have to manually send the necessary documents to the 10bet KYC team. This secondary check only takes a few moments and, if the system cannot identify you for whatever reason, the “Deposit” button will be out of action until your account is 100% verified.
Social Media Communication
Will my financial disputes and complaints be answered on the social media profiles?
The 10bet team takes care of all the financial issues that are being reported by players on social media. We found a few disputes regarding high winnings on AskGamblers that could have been dealt with in a more professional manner though.
Gambling Anonymously
Are my banking transactions with the bookmaker private?
In terms of privacy policy, 10bet could go that little bit further and implement a system that changes the transaction name on your bank statement to something neutral, say, just a generic number. However, this is not yet the case, and for those stakers concerned about keeping their betting private, keep in mind that all transactions between this online bookie and your bank will have the “10bet” name next to them.
Withdrawal Timeframe & Common Complaints
How fast are the withdrawals and what do stakers complain about the most?
10bet withdrawals are taking, on average, between 1-4 hours to process but this has been known to take up to 48 hours. 10bet states that it then falls into the hands of payment providers, with the following timeframes for withdrawal transaction processing defined as follows:
1-3 business days for cards, 1-2 business days for e-wallets and 5-7 business days for bank transfer.
According to our experts at Stakersland, e-wallet transfers are instant and local bank transfers are normally taking a few hours in these current times. SEPA transactions are considered ‘same day’ as long as they are executed within business hours.Player-Friendly Withdrawal Limits
What are the minimum and maximum withdrawal limits available?
The minimum balance one of our stakers can withdraw from 10bet is £5 to £25, depending on the selected payment provider. While there are some places around the park with no minimum limits, a fiver is nevertheless a low and player-friendly amount. The maximum total withdrawal amount from all available payment methods within a 30-day time period is £100,000 (or the currency equivalent).
Withdrawal Options & Additional Costs
What are my banking options when withdrawing my funds and do they add fees?
Withdrawal options offered by 10bet covers all the big-name brands such as Visa, MasterCard, and Maestro for cards. Skrill, Neteller, EcoPayz and PayPal for e-wallets, the traditional Bank Transfer and finally, prepaid PaysafeCard vouchers. You’ll be glad to learn that there are no extra charges made by 10bet, but some payment providers might deduct a service fee on their end, so be warned.
Regulatory Check Transparency
Are they clear about the Source of Funds and Source of Wealth procedures?
We found no clear indication regarding the terms and conditions on source of funds or source of wealth. Unfortunately, you will need to contact the customer support team to understand the full procedure and what to expect in regard to this issue when betting within the grounds of 10bet.
After a full examination by the Stakersland financial supervisory team, there were no clear negatives to make you aware of within the 10bet premises. All the major licensed financial institutions are covered. The withdrawal times are respectable with a clear mention on the site that the 10bet team will do all they can to speed up any transaction. The min/max deposit and withdrawal limits are all sufficient and at the right levels to keep even the most demanding of stakers happy. One or two procedures might need some further explaining from the customer support team, but due to there not being many negative feedback reviews online it does all seem to be under control.
Customer Support
The customer support team working within the 10bet premises comes as neither an advantage nor a bottleneck, it serves the site well and offers enough for stakers to find answers to most of the common questions and issues. We didn’t go lightly on the team either and we spent several days hounding them with questions on all things bonuses and 10bet.
Stakers have three ways to get in touch with the 10bet team and those are live chat, telephone, and email. The one major downside for new stakers looking to enter the 10bet community is that the live chat is not yet available, you’ll need to register an account before you can freely chat with the team.
Strangely, the 10bet team encourages stakers to use the 24-hour email option for all queries but take our advice and use the live chat once you get signed up and registered. Let’s take a closer look at the 10bet customer team as we pick out the important information found by our Stakersland support experts:
Support Speed & Resolution
How fast do they reply to my general queries?
The live chat starts after a wait of about 20-30 seconds for registered players and you’ll then get replies pretty fast and most are instant. Once you open the chat box and an operator accepts your request, a typing field will become available and you are then free to start your discussion.
Live Chat Access
Is the online live chat tool available on the site?
The only available option for new players to contact the 10bet customer support team is via email and phone number, as the live chat button will only appear after registering. Unfortunately, your emails won’t be received as fast as they would when using the chat box. It’s mentioned that the average email response time is 24 hours, but for reasons unknown our specialists had to wait nearly 48 hours.
Support Team Competency
How quickly will the support team reply to complex queries?
The live chat responders are fast and efficient on the most part. We experienced a lot of readymade answers about bonus offers and financial requests though. Most of the time, you will be provided with quick links to their terms and conditions, bonus terms, or their FAQ section depending on your question.
After our intense stakeout on the 10bet customer support team, we can say wholeheartedly that they have neither an excellent support service nor a bad one, it currently sits safely on the fence. Yes, it’s pretty fast, informative, and even if your designated operator is experiencing connection issues, you will be instantly redirected to another one.
However, you should keep in mind that the chat option is not available for unregistered users. All you have to hand is the telephone helpdesk and the long-winded email option which can take up to 24 hours and beyond in some instances.
Level of Technical Expertise
Are the support agents sufficiently trained to answer technical queries based on odds, margins, and markets?
The support team immediately provided the Stakersland investigators with a fair answer when asked about the live odds changing way too rapidly. The explanation was that some live events are short with a dynamic game flow, which then make the odds change accordingly. It shows that at least they know how the live odds work and are willing to provide stakers with knowledgeable answers.
We also pointed out that their betting line margins were different from some of the larger bookmakers and asked about who exactly provides the betting line for them. This time, the 10bet support representative asked us to wait for a moment, apparently readdressing our question to someone more competent. Eventually the answer was given and this shows the team are open to discussion before giving us and all you stakers the final answer. Open honesty is always appreciated at Stakersland.
Unregistered Staker Support
Will the customer service team interact with unregistered stakers and will I get a free bet?
The live chat support system seems to be an exclusive feature available for registered users only. We asked for a freebet but this was declined as we were pushed towards the welcome bonus package. Should you wish to ask a couple of questions before joining, be prepared to wait for more than 24 hours for the team to reply to your e-mail. This could pose significant problems for users who can’t access their accounts for whatever technical reason.
Professional & Friendly Service
What type of response will I get when requesting a bonus from the service team?
It should be noted that the 10bet support team is well prepared for all bonus related questions. At first there was a standard message telling us about the bonus terms and qualification bets and odds. As we asked for more detailed information about the welcome bonus’ wagering conditions, the representative was happy to explain how to deal with it, how to calculate it, and what should be considered in their own words. A nice personal touch that goes a long on the customer service meter.
Customer Service Knowledge
Will the agents provide the correct information about payment limits when compared to the terms and conditions on the website?
We did find one or two discrepancies in the words of the customer service specialists, and also in the T&Cs section itself in regard to withdrawal information. The customer service operator assured us that the minimum withdrawal amount is £10, when in fact the terms and conditions display amounts varying anywhere from £5 up to £25, depending on the payment method you use.
Willingness to Help Out
Will the support representatives help me navigate around their website?
If you’re lost within the 10bet premises then you should definitely contact their support team, as they will navigate you in the best and fastest way possible. During conversations they may not only help you to find any area you need but also notify you about other features that you may find useful.
Tolerance Levels
Does the support team have a high tolerance level for repeated bonus requests?
10bet do not provide any no-deposit bonuses to new stakers walking through their doors. Nevertheless, they may provide one or two freebies for active and regular punters and, of course, they’re always ready and willing to provide you with all the steps required to receive deposit bonuses.
Onsite Support Efficiency
How efficient is their onsite Helpdesk compared to the competition?
The 10bet FAQ tab is a useful, informative feature for new players. It looks like they have worked hard on it and it’s clearly the quickest way to learn more about the bookmaker. All deposit, withdrawal, bonus, and betting information can be found in the corresponding menu on the side as well.
After our intense stakeout on the 10bet customer support team, we can say wholeheartedly that they have neither an excellent support service nor a bad one, it currently sits safely on the fence. Yes, it’s pretty fast, informative, and even if your designated operator is experiencing connection issues, you will be instantly redirected to another one.
However, you should keep in mind that the chat option is not available for unregistered users. All you have to hand is the telephone helpdesk and the long-winded email option which can take up to 24 hours and beyond in some instances.
Should you ever run into any problems when using the online 10bet services, give this short FAQ section a quick read to help shed some light on the matter:
Are you able to complain with 10bet?
As a staker, you can send your complaint via three different channels. The first one is simply to contact their customer service, the second is to send an email or letter to their resolution centre, and the last option is to send an official complaint to their ADR (IBAS).
Where to complain if they refuse the withdrawal?
To ensure that your complaint/claim is directed to and investigated by the correct department, you should either use the resolutioncentre@10bet.co.uk address or simply contact their ADR (IBAS).
How do players rate 10bet customer service?
Although the live chat is only available to registered stakers, the rating of the 10bet customer service is positive. The FAQ section is helpful and operators are ready to assist you with any level of query.
Up or down
Stakers can get a lot of betting enjoyment out of 10bet but just be ready with the torch as an occasional blackout is likely when under their roof. The uptime has been recorded at the 98.31% mark and, in simple terms, this means that 1.69 stakers out of 100 will be not be able to access the 10bet premises. A clear improvement is required to increase its uptime percentage and the recent spate of crashes, including the 6-day server downtime period on 27th March 2020. A whole week’s worth of downtime would have surely sent stakers to the doors of competitors. Insider reports claim that this all boiled down to a cyber-attack, whether these reports were true or not, 10bet need to do all they can to protect and serve their players.
If it’s a busy day at Stakersland then 10bet does tend to struggle with its infrastructure. According to Google Analytics, it takes a whole 31 seconds for the interactive features to become available after opening the site. 31 seconds can seem like a lifetime especially when you’re looking to quickly jump on some in-play betting action.
Take a look below for some of our other technology findings within the 10bet site.
TECHNOLOGY
10bet uses an ASP.NET system to process data, which is a stable choice, but not the fastest way to work. Everything is compensated by the fast work of the client which has been coded in React. On the other hand, the dark past associated with the use of jQuery never goes to bed, we also found the library in use as well. Standard Websocket and HTTP requests are also being used for data transfers.
DATA CENTER
10bet is using Imperva for DDOS protection and this allows you to secure the site from a huge amount of data load, and it also helps with the quick distribution of content. However, the recent experience of server crashes does say otherwise. The site is lacking proper protection overall.
SSL CERTIFICATE
The SSL certificate used on 10bet is a wildcard, which means it works on all subdomains as well. The certificate is issued by Comodo and uses SHA-256-bit data encryption with a 2048-bit encryption key. We found the cost of such a certificate to be approximately $339 per year.
To summarise, 10bet is another bookmaker from a long list of sites that come with the SBTech technology under the hood. This solution choice raises a lot of questions considering the code quality, however, the recent takeover from DraftKings could result in improvements across the site’s infrastructure. Only time will tell, but we’ll be keen to see changes soon and we’ll report back if we notice any maintenance men lingering around the 10bet building.
countries where 10bet is licensed
10bet is a Bulgarian company with their headquarters based in Sofia which as it happens, is the same base for the SBTech software outfit. The whole operation is a part of Blue Star Planet Limited who are based out of Malta and currently only own this one gambling site. The recent sponsorship of Juventus football club has really helped to promote the brand and operator with the name being pushed around plenty of European sports-related corporate events.
THE 10BET SIGN-UP FORM WELCOMES STAKERS FROM ALL OVER THE WORLD THROUGH ITS UKGC BETTING LICENSE WHICH HAS BEEN ACQUIRED BY THE 10BET OPERATORS - BLUE STAR PLANET LIMITED.
In terms of licensing, the site only holds the one UK license which allows it to accept stakers from various countries around the world. A further look into their internal social media profiles reveals some interesting business links as well. The head of compliance working for Blue Star Planet also displays the SBTech logo, and the same can be said for the head of anti-money laundering who works for both SBTech and 10bet. The link between these companies is 100% clear and we expect the 10bet company is more than likely a subsidiary of SBTech. The 10bet business slate is clean so far with our Stakersland undercover operatives finding no major upset in line with their players and the official regulators.
Questions
What documents does 10bet require for account verification?
As with most of the premises at Stakersland, the verification process can quickly turn into a real pain for those looking to withdraw larger than average amounts. The automated process might lure you into a false sense of confidence. Stakers are able to deposit and play without any physical checks, but your first withdrawal request might lead to a closer inspection with ID and financial documents required. The 10bet KYC check is a long process and not only is the KYC team difficult to contact, but your account will be suspended until the verification is over. The additional due diligence procedure is also a secretive process with the required documents and timeline not being displayed on the site.
How long does it take them to settle the bets and payout?
10bet uses the SBTech platform that comes with all the fixtures, odds, live score, and results data. This is all streamed through into the site using aggregated sources from the internet and trading offices in Bulgaria. It suggests to us that most bets on the major leagues will be settled almost instantly via online scores and then official results where applicable. The smaller leagues might result in a slightly delayed settlement due to the time it takes for the scores to come in.
How to request a withdrawal and how long it may take?
To request a withdrawal at 10bet just point the cursor at your name in the upper right corner of the screen when logged in, then select ‘Withdraw’ from the drop-down menu. The best thing about withdrawing money from 10bet is that they will often approve the transaction within 1-2 hours, which is impressively fast when it all goes to plan. The time needed for the funds to reach your personal bank account then starts from 1-2 days for e-wallet withdrawals and up to 5-7 days for Bank Transfers.
Are multiple accounts allowed?
The 10bet Terms and Conditions immediately state that only one account per user is allowed. However, if they catch someone violating this clause, it’s likely that the 10bet team will only close duplicate accounts and leave the initial account open. Furthermore, in what looks like a forgiving position, the 10bet team will often contact the staker to ask which one he or she wants to keep. The right to permanently close all accounts always stands though. Despite 10bet not being too harsh on their visitors about multiple accounting policy, we at Stakersland always warn people not to take that risk of multiple account creation. The risk is not worth it and might end in irreversible account closures and even your funds being lost.
Is it safe to open an account with 10bet?
If you consider sports betting to be a simple time killer or casual hobby then you will be safe opening an account with 10bet. As long as you keep a strict eye on your deposits and don’t let them outweigh your winnings, you’ll enjoy your time here. Smaller withdrawals are usually fast and effortless but any large amounts will almost always trigger the additional checks which often involves sensitive financial information.
VPN Usage, is it Legal or Not?
Using a VPN, proxy, or any other similar service that masks your real physical location is strictly forbidden at 10bet. Any hint of these tactics will most likely result in closed or suspended accounts until further notice. Login attempts will often be stopped but it’s up to the punter themselves to take the risk or not. Just be aware that IP addresses of VPNs, proxies, and public hotspots are often detectable via several commercial databases that the 10bet team have exclusive access to.
gross gaming revenue
customer base
time to make £100K
Social Buzz
Up or down
The main reason for 10bet’s high review score is down to an attentive customer service team. The one or two troubles seem to be based around their account verification process and withdrawal funds, but these are quickly resolved on the whole. 10bet has managed a consistent high level of rating throughout their Trustpilot life.