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Betvictor review
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Betvictor is the oldest sports betting bar at Stakersland and while they are trying their hardest to drag the venue into the modern times, the old foundation continues to hold them back.
On the face of it, the Betvictor bar still looks enticing for the community of nearly 313.7K of our stakers with its history and tempting self-deceiving memory of the good old times. Most of these stakers are coming in from the UK while there are some German-speaking stakers who are looking to find their winning bets by the name of ‘Victor’, although the businessman behind the scenes is now called Tabor. You may also find a small band of Irish locals spending their time at the bar betting on both the horse and greyhound racing markets which are the two major sports here. There is plenty of international events being covered from as far away as Australia, Japan, France, and South Africa. Being dominated by British stakers you would naturally expect some football events, but those popular live in-play markets do not generate anywhere near the volumes that the racing markets do. For some reason, Betvictor recently made the decision to experiment with esports as well and while there are one or two markets for games like Dota 2, League of Legends, and Counter Strike, the overall coverage is limited. It is still missing key elements like video streaming which makes betting on esports a complete game of chance without being able to watch each event being played out.
As it stands, stakers cannot enjoy the multi-million wins at Betvictor as they can at the likes of Paddy Power. In fact, the largest win available here is capped at £500,000 per day and this goes for all combined bets per staker. It is significantly lower than most of their UK rivals with both football and racing bets being tied down to that £500,000 limit. Specific events within each of those sports are also tied to lower individual limits such as £100,000 for racing events from non-UK countries and £10,000 for football friendlies, youth fixtures, and women’s matches. It even drops down to £2,000 for football specials like man of the match and annual player awards. As we said, these upper limits for the top racing events and football leagues do not hold as much value as those from other UK bookmakers but at least Betvictor will have no problems in sourcing the funds for any top winning bets. It will take them 48 hours to balance out their books if someone lands a winner at Royal Ascot or during a Premier League match. A staker picking out a winner on an international racing event would only take them 4 hours to produce and process the funds. Considering the fact that owner Tabor is a multi-millionaire just like his predecessor, we would like to think that he would happily payout winning stakers in quick time as is the typical expectation here at Stakersland.
Betvictor is generating around £90M in gross gaming revenue from their 313.7K staker community with each of them currently spending roughly £40-45 per month. Top winning limits worth up to £500,000 are available for the dominant UK staker crowds.
According to the Betvictor ticket sales office there is roughly £8 Million in gross gaming revenues being generated per month by their 313.7K staker community, which adds up to around £40-45 average spend per staker. If you put all this together then the annual gross gaming revenue comes to roughly £90M but due to Betvictor relocating ‘off-shore’ to avoid the excessive UK gambling tax burden, we are unable to identify the exact figure for owner Michael Tabor’s net profits. Our team have made one or two calculations of their own though and they estimate that the profits lie somewhere in the region of £9-10 million per year. This notable lack of exact profit numbers ultimately means that we cannot find a suitable UK and Irish bookmaker to compare Betvictor against, so consequently, we will have to turn to the balance books of two successful UK park ventures, Betfred and Paddy Power. The 550,000 staker community of Betfred along with their £200 million in gross gaming revenue adds up to £16-18 million per month which is over double that of Betvictor. Paddy Power, on the other hand, generates roughly £420 million annually from its significantly larger 1.4 million staker community. As you can see, and as you would expect, both bookmakers are miles ahead in terms of community size and the revenue being generated over the shrinking Betvictor bar.
Betvictor Offers
Tabor’s new company proclaim to be in operation across 160 countries and although we find this a little hard to believe considering their current license setup, we know for sure that their staker community is largely made up of British stakers with a few German-speaking and Irish too. Betvictor is built on a lot of history and not many stakers will remember founder William Chandler who owned the famous Walthamstow Stadium back in 1931, they have come a long way since then but their core staker community in the UK still remains the same:
| United Kingdom | Ireland | Canada | Malta | |
|---|---|---|---|---|
| monthly | 259K | 25K | 9.9K | 1.2K |
| License |  |  |  | |
Social Buzz
Stakers have left a total of 50 reviews and 16 complaints and only two of those have been marked as resolved, with one being rejected. Again, most issues are based on withholding balances and closing accounts with no official reasons being cited.
Most of the comments were marked down as ‘Green’ with an average mark of 4. One or two positive mentions about game selection and the bonuses on offer, but the one major negative was based on the restricted country list. However, as previously mentioned, the profile has now been terminated.
Bonus clash
The Betvictor marketing team approaches the industry with a particularly greedy appetite, providing their stakers with promotions that are cut and sliced into a way that makes it hard to understand. It looks like another set of complicated bonus rules that are either there to confuse or simply to stop stakers profiting from them. Here’s what some passing stakers thought about these promotions in their own words:
“They provide us with two welcome bonuses - that impresses me. I really love that they care about not only horse racing but also other kind of sports as well.”
“Their promotion list excites me to be honest - if there is anything you would like to place a bet on, then here comes Betvictor to save the day. Great offers full stop.”
“I would say that Betvictor is the bookie I was always looking for but the odds of qualifying bets are just too high. That’s a disappointment.”
“The only things that are lacking are the absence of free bet clubs and short-term promotions. Those penny club offers with five bets of one sort to get another one sounds insane to me. The wagering restrictions make absolutely no sense to me so why would you join?”
Two of these promotions are welcome offers with one consisting of a bonus worth 6x your initial bet and the other is a Royal Ascot Welcome Offer with a ‘Bet £10 Get £40’ structure. Acca bonuses are also included but they do come with specific restrictions, so let’s take a look at all these in more detail and explain to you the ins and outs of each one:
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Sports Welcome Offer - Bet £5 Get £30  | Welcome Bonus | Opt-in and place your first bet of £5 or more at odds of evens (2.00) or greater | Restricted for Skrill, Neteller and PaySafecard |
This promotion is being monitored by the cyber watchdog which is getting attached to your account when you sign-up and opt-in. By making a deposit and subsequently betting with your own £5 on the odds of evens or more (2.0), you would then be rewarded in installments. The first bonus of £10 is valid for single bets on sports and requires odds of 2.0+, the second £10 could be used for accumulators of 3+ selections, and finally, the third shot of £10 is for slots. With all being said, it's up to you to decide whether you want it or not, but the reward is six times more than what you initially deposit.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Royal Ascot Welcome Offer - Bet £10 Get £40 | Welcome Bonus | Opt-in and place your first bet of £10 or more at odds of evens (2.00) or greater on any horse racing market | Void bets, Bet Boosts, Special Markets, Enhanced Accas and bets placed with bonus funds do not qualify for that promo |
The insidious marketing team are working hard on the welcome package and here with their second attempt, new members of Betvictor can claim £40 (made of six bets) by depositing £10. Of course, not all at once though as you could easily get addicted to something of that value. To activate this offer, you would need to be a new member (and never open a second account) and bet with your own £10 at odds of 2.00 or more on any horse racing market. On placement of your qualifying bet, you will be credited with a £10 free bet used for horse racing, a £10 casino bonus, and 4 x £5 free bets credited by 08:00 BST every day. The £5 free bets can be used on any Horse Racing market and we tried to figure out why they call it Royal Ascot, but we failed. Maybe you can work it out?
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Acca Insurance | acca insurance | Place a pre-match football accumulator with five or more legs | Country specific restrictions |
Here we have insurance-based bets for accumulator bets with five or more picks. Should one of the legs fall short on pre-match football events then you will be refunded up to £10 which will be credited shortly after your bet is settled. Your qualifying bet should have combined odds of 4/1 (5.0) or greater and contain only selections from the qualifying leagues and tournaments. Now the most important thing for us to mention and unlike with every other bookmaker, Betvictor comes up with a sneaky little trick out of their magic bonus box - the free bet may only be placed on a five-fold football acca.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
£5 Esports Free Bet | free bet club | Opt-in is required, place 5 x bets of £5 or more each on any Esports market(s) | Free bet rewards are restricted to eSports |
The esports freebet club is one of the sparing attempts from betvictor to boost signups and it requires you to make 5 x bets of £5 or more on any Esports markets. As soon as the fifth bet is placed, your £5 free bet is rewarded. Of course, you can’t use it as you want but instead those credits are valid for Esports only. Again, all multiple bets made on the same outcome will count as one qualifying bet.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Sports Free Bet + £2 Casino Bonus | free bet club | Opt-in is required, place 5 x sports bets of £2 or more each | Void bets, Bet Boosts, Special Markets, Enhanced Accas and bets placed with bonus funds do not qualify for the promo |
A variation on the free bet club with five shots of one pound on sports and so here you would be getting an extraordinary £1 free bet from a millionaire company as a goodwill gesture. To make your £2 casino bonus, you have to make a serious effort and place 5 x sports bets of £2 each and then you can bet your freebie in either the casino or on sports. Remember though, multiple bets made on the same outcome will count as only one qualifying bet.
Conclusion
Here we have a bonus campaign set out by the Betvictor marketing team which, no matter which way you view it, looks to have been designed to disappoint stakers. We are still trying to figure out why they decided to take this route as it defeats all logic of what a bonus campaign should be. You receive a reward in your hands for a brief moment and then it’s as though Betvictor simply swipes it back from your hands with its ludicrous restrictions. Restrictions that are quite simply not in line with the market and that noticeable decline in their community of stakers might very well be linked to this reason. While many other bookmakers are growing their active community up into the millions, Betvictor’s is diminishing and could fall below the 100,000 mark in just a few years’ time. The message is clear – get in line with the bonus market and you might win back a few stakers!
Sports betting
Betvictor’s sportsbook is powered by their in-house development team who are clearly focused on the racing markets.
Our team of tech fans are here to scrutinise each and every bookmaker that settles down in Stakersland. We want each one to provide their stakers with the best possible technology such as the latest features and tools that help to improve their betting experiences. It’s a tough job, for sure, but your experience at Stakersland means a lot to us and so we strive to make sure each bookmaker is doing all it can to provide you with the best betting service.
The Gibraltar development office is full of controversy and it appears that their internal approach to business looks very similar to the suspicious way that they reward their bonuses. Take this for a clear example of what we mean, in June 2018 a password list was made available to view on its betting platform. This two-page document included passwords and usernames for many of their back-office systems. The team did try to make amends though by adding an extra layer of authentication with its ‘Two Factor Authentication’ (2FA) for all new and existing staker accounts. The standout point is that technically, hackers would unlikely use any authentication route but rather find out any flaws through dated software. It means that the F2A installation by the developers was merely a small fix to appease the upper board of management rather than addressing the real problem at hand.
Sports
The Betvictor revenue is generated from bets on horse races and greyhounds. They are sufficiently covering all major tracks in Britain including Royal Ascot, Kempton, Newmarket, and Ripon using feeds from SIS. There is no player specific preferences or geolocation settings being used, except the live reaction warnings being applied to countries that stakers are not licensed in.
Betting slip
They do have a lot of animation on the site when you are searching for the odds, which is probably an attempt to look modern from a technology point of view. Stakers can wager both Single and Multiple bets and custom systems such as Heinz, Lucky, and Goliath bets are also available. The market standard Cashout is well integrated within the betting slip as well after a major revamp was released in 2019.
In-play stats
Betvictor features live in-play events with a visualisation widget that supplies real time statistics through the same widget. Therefore, players are equipped with overall statistics that contain attacks, dangerous attacks, corners, and overall ball possession. A timeline in the form of commentary is available for major events and premier league matches.
Betting markets
Betvictor is full of live and pre-match markets across several major sporting events. You can find 168 pre-match markets for basketball, as well as 30 pre-live for ice hockey. Elsewhere, there were 26 pre-live markets and 26 live for tennis, and 99 pre-live and 57 live markets for the more popular football events.
Margins
In terms of margins then we found Betvictor to offer slightly lower than average on the live domestic leagues. On average, football provides 4.45% for pre-game odds and 6.95% after the whistle blow, tennis offers pre-game margins of 7.35% and live at 8.89%, and ice hockey comes in at 10.8% for pre-live and 7.27% live margin.
Event results
If you are someone who prefers to make informative decisions when it comes to sports betting then you shouldn’t expect any form of statistics for pre-match events here. The results of head to head matches or latest results for each team are not available, there is no Sportradar popup either. To add further insult, there is also no results for settled events so you are completely on your own when betting at Betvictor.
| Sports | margins | live margins | markets | live markets |
|---|---|---|---|---|
| tennis | 7.35% | 8.89% | 26 | 26 |
| football | 4.45% | 6.95% | 99 | 57 |
| basketball | 5.88% | 6.44% | 168 | 145 |
| ice hockey | 10.8% | 7.27% | 30 | 32 |
As we mentioned in the table above, our team of statisticians found Betvictor to offer slightly lower margins than the average mark for domestic leagues like the English Championship. Their 6.04% shows significant value against the 11.35% margin from Betfair and the 10.24% margin from Betway. These are two huge bookmakers at Stakersland but they don’t offer any value compared to that of Betvictor in this particular market. The live margins in the Champions League are coming in high though with 9.76% compared to that of Betfair’s and Betway’s 7.2% and 5.7% margins. It goes to show that it does pay to shop around and find the best margins across various bookmakers. This is exactly why we do this type of research, to show you the ups and downs of margins across each bookmaker. It’s powerful knowledge to hold when betting at Stakersland, and next up is the financial affairs of Betvictor which is just as important as knowing your margins.
Financial Limits
One of our main concerns here at Stakersland is to make sure that you are fully aware of all the financial and banking practices at each bookmaker. This is the reason why we carry out inspections of every betting venue located within our park borders. We carefully check each piece of information and double-check all the relevant financial matters, so read on to find out our results for Betvictor.
Payment Method Restrictions
Which payment methods are valid when claiming my bonuses?
Deposits made through Skrill, Neteller or PaysafeCard (except for India) are excluded from Betvictor offers. It is needless to say that India is a large country, though it comes to only roughly five hundred of those who are visiting the Betvictor grounds.
The Influence of Third Party Agencies
What checks are being made and do they use any third party agencies?
Betvictor will verify identities and that involves third party checks in the first instance. They do point out that it will not affect your credit score though. Here’s what they say in the terms and conditions: “In order to comply with all applicable regulation, we will supply some of your personal information to third parties (including financial institutions, age verification, and credit reference agencies). Credit reference agencies provide services for identity verification, credit risk and affordability checking, fraud prevention, anti-money laundering, and tracing. A record of the search and results will be retained, and the third party may use the information to assist other companies for verification purposes (legitimate purpose).”
While your credit rating is unlikely to be affected, a soft footprint will likely be left which may create trouble in the future.
Personal Data Transparency
Will they inform me about the automated checks being performed?
The Betvictor terms and conditions warn stakers that upon account creation an immediate age check will be performed. In case it fails, stakers will then be asked to provide the relevant documents before depositing. It is clearly described within the privacy policy that external credit agencies are used in automated processes.
Social Media Communication
Will my financial disputes and complaints be answered on the social media profiles?
The Betvictor team replies to every staker review on Trustpilot, including the ones related to financial issues. There are several complaints registered on Askgamblers concerning withheld funds and those are typically left unresolved.
Gambling Anonymously
Are my banking transactions with the bookmaker private?
The BetVictor Ltd name will be visible on banking statements and there is no option to change this from the company side. Their representatives recommended to contact your personal bank if you want to find any solutions regarding this issue.
Withdrawal Timeframe & Common Complaints
How fast are the withdrawals and what do stakers complain about the most?
The approval time for withdrawals is usually within four working hours. The actual withdrawing of funds will take 2-5 working days for debit and credit cards, 1-3 days for Skrill and Neteller, and up to 24 hours for PayPal. BACS withdrawals will be processed the same day but this is only providing that the request was made before 3pm UK time. Telegraphic Transfer/ International Bank Transfers may take 3-10 working days. Lastly, there were a few complaints regarding delayed withdrawals but most were connected with the long verification process.
Player-Friendly Withdrawal Limits
What are the minimum and maximum withdrawal limits available?
The following minimum withdrawal limits are set to the following: Debit/credit card, Neteller, Skrill are set at £5 and PayPal is at £10. There are no specific limits set on BACS and bank transfer withdrawals though.
The maximum withdrawal limits are as follows: £30,000 for cards, £5,500 for PayPal, £50,000 for Neteller and £25,000 for Skrill.
Withdrawal Options & Additional Costs
What are my banking options when withdrawing my funds and do they add fees?
The Betvictor withdrawal options are debit and credit cards, Skrill, PayPal, Neteller, BACS and Telegraphic Transfer/International Bank Transfer. There are no additional charges applied by the bookmaker either, except for the International Bank Transfer method which takes an extra £10 per withdrawal.
Regulatory Check Transparency
Are they clear about the Source of Funds and Source of Wealth procedures?
Betvictor perform an “Occupation and Salary check” and their terms and conditions explain why such checks are needed and what documents (wage slips, bank statements, P-60 forms, pension statements) might be requested from players. They also have a Source of Funds verification when players are asked to provide a range of documents, depending on their source of income (Employment, Inheritance, Investment, Property, Savings or Winnings from other bookmakers).
Conclusion
Betvictor offers an industry-standard set of withdrawal options with a fast approval time that gets your winnings back to you without delay. We also found there were some options available that came with no min/max withdrawal limits applied, which might turn out useful for some stakers. It’s clearly that they have both source of funds and source of wealth procedures established here as well. Both of these are completely transparent and they inform stakers about all the necessary checks that might be performed. The list of all the necessary documents that might be required can be found in their Help Centre and within their terms and conditions, helping to avoid unexpected delays in your payouts. The fact that they are active across the social networks means it is unlikely that you’ll run into trouble as one part of their customer service (social or direct support) is always readily available.
Customer Support
The Betvictor customer support agents are mostly friendly and you’ll get through to someone almost instantly when using the live chat feature. It’s good to see that their overall responses were unique without little use of generic templates, but we did learn that the first-line support team do not handle any technical issues based around sports betting. For any stakers looking to contact the team then a wide range of channels are available from live chat, email, SMS, Facebook, and Twitter. As was the case with the financial review, the Betvictor support do look to be active across all contact points which makes solving your issues an easier prospect. A lack of SLA information in guidance with their customer service means that again we’ll turn to our own testing team of experts for all the important details.
Support Speed & Resolution
How fast do they reply to my general queries?
The Betvictor live chat starts instantly and takes the agents several seconds to join the conversation. They provided us with partially generic replies to our questions on general Betvictor services in about 1-2 minutes.
Live Chat Access
Is the online live chat tool available on the site?
Unregistered stakers may use the live chat option but the agents refused to provide any free bets upon request. Additionally, existing staker members can expect to receive a reply via email in 3.5 hours, however, it may take up to 11 hours to get a reply to an unregistered staker.
Support Team Competency
How quickly will the support team reply to complex queries?
It can take support agents up to 3-4 minutes when dealing with complex sports betting and account requests over live chat.
Level of Technical Expertise
Are the support agents sufficiently trained to answer technical queries based on odds, margins, and markets?
Technical queries regarding odds, margins, and anything sports-related might not be resolved via the live chat. Agents will forward all sports-related issues to the corresponding department and a reply will often be provided via email within 1-2 hours.
Unregistered Staker Support
Will the customer service team interact with unregistered stakers and will I get a free bet?
All Betvictor agents refused to provide us with a free bet as an unregistered staker. After multiple requests we were told that they are acting in line with their responsible gambling policy.
Professional & Friendly Service
What type of response will I get when requesting a bonus from the service team?
After repeated requests to claim a free bonus their replies continued to be polite and personal throughout, which shows a professional customer service level.
Customer Service Knowledge
Will the agents provide the correct information about payment limits when compared to the terms and conditions on the website?
We found that all the information regarding withdrawals, deposits, fees, and commissions were the same as stated in their terms and conditions on the site.
Willingness to Help Out
Will the support representatives help me navigate around their website?
When we asked for help with navigating the site, agents provided us with both instructions and links to find the requested information.
Tolerance Levels
Does the support team have a high tolerance level for repeated bonus requests?
They refer to their responsible gambling policies as the main reason for not giving bonuses via live chat and the tone of the conversation remained friendly throughout.
Onsite Support Efficiency
How efficient is their onsite Helpdesk compared to the competition?
The Help centre includes a search box and a dedicated button to submit a help request. The information is divided into five sections and there is also a list of promoted articles for quick reference on the top sports.
Conclusion
The Betvictor agents are quick to reply over live chat and the great fact here is that they mostly answer using their own wording. It shows a level of knowledge that is usually lacking at other venues in Stakersland. Furthermore, the information provided was detailed and as such they managed to answer our questions on most occasions. Our team found the Betvictor customer service to be above industry average and they are clearly making an effort with every staker. Even with those who might not go ahead and sign up as a member and with those who repeatedly ask for free bonuses. It is rare to see such a personalised service which is completely customer-orientated these days and it’s definitely a highlight for Betvictor stakers.
Conclusion
The Betvictor agents are quick to reply over live chat and the great fact here is that they mostly answer using their own wording. It shows a level of knowledge that is usually lacking at other venues in Stakersland. Furthermore, the information provided was detailed and as such they managed to answer our questions on most occasions. Our team found the Betvictor customer service to be above industry average and they are clearly making an effort with every staker. Even with those who might not go ahead and sign up as a member and with those who repeatedly ask for free bonuses. It is rare to see such a personalised service which is completely customer-orientated these days and it’s definitely a highlight for Betvictor stakers.
Should you fall into any difficulties with the Betvictor customer services then we hope this short but useful FAQ can help you out:
Are you able to complain with Betvictor?
A complaint should be lodged within 12 months after it surfaced using live chat, e-mail or the call-back option and a reply will be provided within 14 days. If you are dissatisfied with the response, the complaint may then be forwarded to the Department of Managers for further investigation, this should take no longer than 14 days. In any case where you still do not agree with the offered resolution, the complaint may be submitted to the Director of Customer Services or to a nominated member of Senior Management. A reply will then be provided within 21 days. According to the terms and conditions, stakers may use the services of Resolver as an alternative.
Where to complain if they refuse the withdrawal?
If a UK staker is not satisfied with the resolution provided by Betvictor, a dispute may be submitted to IBAS. Disputes may also be forwarded to the UK Gambling commission, Gibraltar Gambling Commissioners, the Revenue Commissioners of Ireland, or European Online Dispute Resolution Services (ODR).
How do players rate the Betvictor customer service?
Stakers generally leave positive feedback about the customer support team at Betvictor and this is down to the support agents being fast, friendly, and helpful.
Up or down
The doors to the Betvictor sports betting bar are open around the clock with only a small period of downtime occurring when compared with the industry averages. For most of the time they are up and running smoothly with a decent 99.74% uptime. However, due to the technology stack used to develop Betvictor, one must always be prepared for an outcome of any kind at any moment, even during the top sporting events. According to Google Page Speed, Betvictor is hitting a 46/100 score for their web version and this drops down to an almost unbelievable 4/100 for their mobile platform. If you’re looking to bet on their mobile sportsbook then you will more than likely hit a few obstacles along the way. Patience will be key here because that 4/100 speed score almost says that their mobile site has frozen completely in time.
TECHNOLOGY
The Betvictor backend is based on Java version 8 and Oracle for the database. They are also using MongoDB as a NoSQL solution for the odds updates. Elsewhere, they are using both http and websockets for the delivery of odds updates. The frontend is based on the modern React technology but according to the code, we have found that the developers are trying to fix performance problems along the way, which means that the main structure has not been planned out correctly from the start.
DATA CENTER
Betvictor servers are located behind the Amazon CloudFront. This practice helps to avoid the most popular forms of attacks on the Betvictor servers hosted in Gibraltar from the outside. Amazon CloudFront is also a CDN service designed for faster content delivery. Based on the IP address geolocation, the system determines where stakers are based and delivers the files from the nearby location.
SSL CERTIFICATE
Betvictor uses a certificate from DigiCert which is worth $690 per year and has 256-bit encryption with a key of 2048 bits. The certificate is a wildcard and applies to all subdomains of the Betvictor web site. To ensure maximum protection, Betvictor should consider an EV-signed certificate for their main domain as this would help to boost its internet recognition and compliance from the other side.
By undergoing a deep and thorough investigation into the alcoves and crevices of the Betvictor sports betting bar, you can see that this development team are putting in their best efforts in bringing new technology to the market. We’re not just talking about the fancy animation that is played out across the site while you are scrolling the pages either. However, the ancient inheritance that still hovers over the site from the past prevents the progress of the modern React technology to flourish, or maybe it’s because of that £25,000 salary that significant improvements have not yet been made, or perhaps it all comes down to their remote Gibraltar location. It’s more likely a mix of all these reasons put together. All things considered though, the Stakers team welcomes the changes happening at Betvictor, but there is definitely another attempt needed. In fact, we think a start from scratch with a new experienced team might prove to be the final piece in the puzzle to get them back on track.
countries where Betvictor is licensed
The Betvictor headquarters are based in Gibraltar and as far as our investigators could see, this is the only office currently open in relation to the company. Despite stating that there is just one main office in Gibraltar though, there are 71 Betvictor employees from Spain and 49 from the UK according to their social network profiles. If we look at the location of their stakers then we can see that the Betvictor signup form is available through various licenses such as the UKGC, the GGC, and also through the Revenue Commissioners of Ireland. For a summary of the activities available through the Betvictor site, here is what is currently allowed via the UKGC license: casino, gambling software, general betting standard on virtual and real events.
Betvictor operate under various betting licenses from the UK, Gibraltar, and the Republic of Ireland. These allow stakers from across the UK to enjoy the various British-inspired betting markets, with smaller crowds also coming from Germany and Austria.
Some background on the company itself does help to make things about Betvictor a little clearer. Most notably, businessman and the previous major shareholder Victor Chandler sold its share to Michael Tabor in May 2014. Tabor’s net worth is calculated at £629 million according to the Sunday Times Rich List. The Betvictor company now claims to turn over in excess of £1 billion, from over a half a million customers in more than 160 different countries. While that £1 billion turnover is likely to be true, there seems to be a slight exaggeration when it comes to the 160 countries as they are truly a British brand with only the occasional tourist passing by, as you can clearly see from the demographics table shown earlier on in the review. Additionally, there has never been any breach of regulations by Betvictor since the registration of the company. However, Betvictor did have to undergo court procedures back in 2015, they were one of several bookmakers to issue an appeal against the Hesse Ministry’s ruling on their then German license.
Questions
What documents Betvictor requires for account verification?
The list of documents that Betvictor asks from stakers for the verification procedure includes: an in-date passport or driving licence, in-date national identity card; utility bill (from the last three months), bank statement (from the last three months) and photo of the customer holding the passport, driving licence and/or national identity card. Betvictor also maintains clear and established source of funds and source of wealth procedures. According to the terms and conditions, betvictor may also require wage slips, bank statements, P-60 forms, and pension statements to complete the verification of accounts whenever required.
How long does it take them to settle the bets and payout?
The bets are settled and winnings are transferred to staker accounts as soon as the official results are available. The official statement says that Betvictor can amend bet settlement within 72 hours in case the results were corrected by the sports authorities. Betvictor uses such resources like soccerbase.com, soccernet.com, flashscore.com, bbc.co.uk, and soccerway.com amongst others as their official source of results.
How to request a withdrawal and how long it may take?
Betvictor’s approval time for withdrawals is usually based on a four-hour slot and this is usually adhered to if the request is within working hours. For your winnings to reach your personal bank account then it might take up to five working days for all debit and credit cards, around 1-3 days for Skrill and Neteller, and up to one working day for PayPal withdrawals. All BACS withdrawals are processed the same day as long as the request was made before the cut off time of 3pm UK time. Lastly, any telegraphic transfers or international bank transfers may take anywhere from three to ten working days to complete.
Are multiple accounts allowed?
Using more than one account at Betvictor is strictly prohibited in line with the terms and conditions. Using multiple accounts to claim a bonus or enter a promotion more than once is also considered a bonus abuse action. As such, any related accounts might become permanently closed and this decision is always down to Betvictor’s sole discretion.
Is it safe to open an account with Betvictor?
Betvictor ensures fast and reliable withdrawals and they have above-average Trustpilot ratings. They are fully regulated under the licences of three countries and we can see that their licence terms have never been breached during their time as a registered company. On the other hand, the Betvictor community is shrinking and that reveals a clear sign that financial problems will soon follow. It’s safe for now but be wary in the future in regard to holding substantial winnings in your account.
VPN Usage - legal or not?
VPN access is not prohibited and the Betvictor website is accessible through VPN. However, using it or masking the IP address in order to enter a promotion or obtain a bonus that one would not otherwise be eligible for is considered bonus abuse, meaning that the overall consequence can include permanent account closure.
gross gaming revenue
customer base
time to make £500K
Social Buzz
Up or down
A total of 78% of the 826 reviews here are marked down as ‘Excellent’ and 5% as ‘Great’ with most stakers being happy about the overall Betvictor betting services. Only 14% of the comments are negative and these tend to revolve around rigged games, software problems, lengthy payouts, and closed accounts.