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Betway review
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Betway fly the British flag outside their betting palace at Stakersland but don’t be fooled by this artificial majesty, everything is not quite as it seems behind the ornate trimmings.
The 14M international staker community obviously enjoy the entertainment here though. Hang around the entrance gates long enough and you’ll see huge crowds arriving from Africa and Asia with 300,000 local stakers coming in from the UK. The African stakers community is a huge a market for Betway and Ghana comes up as the number one priority with South Africa, Kenya, and the UK close behind. It’s clear that Betway are trying to rule the roost here at Stakersland as they continue to open their doors to new communities, such as the 200,000+ Indian cricket punters. To keep an international betting community happy, a full set of sports markets is needed and you can find football, cricket, tennis, basketball, and ice hockey all available here. The markets are not built around a country-specific setup though and there are no signs of geolocation or player preference settings being offered. For example, the market layout is just the same for UK stakers as it is for Indian stakers who are looking for their beloved cricket betting options.
Esports is also popular at Betway and this brings extra value to our stakers who like to bet on cutting-edge markets. A wide mix of games including CS:GO, League of Legends, Dota, and Starcraft are all included. These esports markets do require a strict underage gambling policy though as underage stakers is always an underlying issue. Betway need to be doing all they can to ensure all visitors are of a legal age. A tough job with 1.7 million stakers on their books. It’s worth noting that Betway’s casino product also attracts plenty of stakers with its Microgaming-only offering. After much talk behind the scenes here at Stakersland, the business link between the two companies has finally been revealed. A secretive backer in the shape of a millionaire South African philanthropist has been declared. Couple this fact with their presence in South Africa and Microgaming’s base in Johannesburg, and you can easily start to connect the dots from the top floors of Betway.
In terms of betting and withdrawal, the Betway limits are governed by the country in which the staker resides. As such, UK stakers get £500,000 limits for top football events, £250,000 for lower leagues and tournaments, and £100,000 for all other events. Tennis events like the ATP and WTA, the NHL, and NBA are all limited to £250,000 and the smallest limit under the Betway roof is set to £25,000. Maximum payouts are also limited and it’s likely that you’ll be asked to withdraw no more than £100,000. Stakers be warned, Betway do hold the right to restrict the maximum total payout from multiple bets per day. All in all, stakers can find respectable limits at Betway with amounts above market average. To payout the maximum football winnings of £500,000 then Betway would need to operate for 15 hours worldwide. Smaller events in relation to the £25,000 limit would only require the doors to be open for 25 minutes. With this in mind, Betway should have the funds readily available within 24 hours, but the time it takes to reach you might be delayed due to the extensive checks when larger payouts are concerned.
A staker community of 14M continues to grow with ever-increasing numbers of Asian and African betting slip sales. Spending on average around £15-20 per month, these stakers enjoy residency-specific winning limits up to £500,000 across a variety of betting markets.
The Betway financial bookkeepers are walking a thin line with recent fines cutting into their profits. A gross gaming revenue of £29 Million a month from Betway operations adds up to an overall average spend of £15-20 per staker. Betway’s presence at Stakersland is evenly mixed with the sports betting and much-talked about casino both contributing an even split, although jurisdiction laws would further split this up when you break the numbers down. Looking at the broader picture and Betway currently generate £320M in annual gross gaming revenue. Around £300 of this goes to the suppliers, so in this case Microgaming takes a huge chunk of this and employer salaries send another £5-6 million back out the doors as well. Further repayments are sent to the Betway owners and if you throw in the recent infamous regulatory fine of £10 million, well, the Betway books inevitably show a net loss. A lot needs to change for the British Betway betting house if they want to keep their doors open here at Stakersland.
Betway’s competitor in Africa was Sportpesa but as they have recently lost their license and are trying reverse the actions through the courts, Betway has managed to take advantage of the Kenyan market. But we like to deal with numbers and so we’ll look to Unibet and their similar sized community. The £802 annual gross gaming revenue shows the scale (nearly half a billion!) at which the big players are earning at the park. Bwin has another similar community size and they also earn bigger gross revenue numbers with £550 million annually, half of which is centred around the Germany-speaking parts of Europe.
Betway Offers
The betting crowds from both the African and Asian continents are coming to the UK grounds of Stakersland to access to the Betway markets produced in South Africa. That, my staker friends, is the betting wonderland that we are all living in these days:
| South Africa | Zambia | Mozambique | Ghana | |
|---|---|---|---|---|
| monthly | 6.1M | 2.1M | 1.8M | 1.4M |
| License |  | | | |
Social Buzz
A total of 52 reviews and 45 complaints can be found on Askgamblers with 35 of these being resolved. Some are in the process of being resolved so although they might not provide instant answers, the team are willing to look into issues. Stakers are rating the bonuses, high odds, and game selections as a positive. The usual cancelled withdrawals and confiscated winnings make up the majority of negative comments.
Most reviews are marked as ‘yellow’ with a 2.5-3.0 rating. The general consensus from stakers is that they are unsatisfied with the game selection and software. The biggest upsets are based on unprocessed withdrawals and the general length of time it takes to retrieve winnings. All in all, the LCB rating has been stable with no noticeable changes.
Bonus clash
The Betway team works closely with the international staker community and a tailored bonus program for each country is available. Bonus campaigns are unique for every territory, but designed in such a way that they can easily entice stakers back via freebet SMS offers. As a recommendation from the Stakersland team, you should carefully study the bonus terms and conditions before entering the premises. Do your research and make an informed decision first and try not to consider these Betway bonuses as profit making opportunities.
“The bonus variety is impressive. Their welcome bonus gives you up to £30 for wagering your deposit amount, simple. Still, there are so many other offers as well. It’s the only site with an esports free bet club that I’ve ever seen. I believe that anyone can find something here.”
“I really enjoy Betway’s free prediction games. The reward is real cash and the amount is huge. You need to do nothing to take part in it, only a bit of luck. I think they really care about their customers with these promos.”
“The welcome bonus is decent but there are no promos for single bets. Moreover, the reward amount is ridiculous for the high odds that they request as the minimum... I didn’t find anything that might catch my attention there. “
“Spending £25 on accas to get a simple £10 as a free bet is not an equal exchange at all. The promotions are totally not adapted for customers and mainly include ads that you have no use with.“
A selection of six sports betting offers are currently available and these range from the enticing welcome bonus package to free bets and cash prizes. So, let’s look at these in more detail and see where the value lies for the Betway stakers out there.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
100% Matched Deposit Free Bet up to £30  | Welcome Bonus | Minimum deposit of £10, 1x turnover requirement | New customers only, available for Cards & PayPal deposits |
The Betway crew are offering a 100% matched deposit free bet for those stakers depositing £10 or more via Debit card or Paypal. The 100% match bonus will be added to the bonus balance as soon as you wager the value of the bonus with cash. The maximum free bet amount available to stakers in this offer is £30.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
4 To Score | Challenge | Opt-in required | Restricted to specific countries |
A football jackpot game with a twist. Step up and take your chance to predict ‘4 goalscorers’ from four selected matches in the Betway schedule. The chance of winning £25,000 is small as the jackpot is evenly split between stakers, and sometimes evenly split between 100 stakers in total. The game is free to play though and so if you feel the need for a real challenge, simply opt-in and predict the ‘first goalscorers’ for your chance to win big!
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
4 To Win | Challenge | Opt-in and predict the results | Restricted to specific countries |
The Betway £1K daily jackpot challenge is free to play and all prizes are paid in cash. In this quest, you are required to predict four winning horses from selected racing events. Do your research and study the form to pick out your winners. A great daily challenge for horse racing lovers.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Esports club | free bet club | Place Doubles, Trebles and Accumulators with esports selections only. Minimum total odds of 3.00+ and total bet amount of at least £25+ | Only Single Line Multiples including two or more selections will be eligible. No system bets are allowed |
Everything is possible in the land of Stakers and for those who enjoy video games, Betway has designed a free bet mission worth £10. Once you opt-in (of course) and wager the qualifying Double, Treble, and Accumulator bets on esports markets, you will then be credited with your free bet for the following week. Qualifying bet details include minimum odds of 3.00 (2/1) and a £25 stake total amount.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Free Bet Club | free bet club | Opt in and spend at least £25 on trebles and accumulators in a week | No system bets will be eligible for this promotion |
Become a respected member of the Betway Club by spending £25 or more every week (more is better for Betway!) on sports between Sat-Fri. Your qualifying bet(s) must have 3+ selections with minimum odds of 3.00 (1/1) - no esports selections allowed though. Valued club members are then awarded the free bets in two instalments. The first £5 Free Bet is credited at 10:00 GMT on Saturday and the second part credited at 10:00 GMT on Monday. Take note that free bets expire within seven days unless they are used for betting.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Yankee Special £5 Free Bet | free bet club | Place a Yankee on Horse Racing with a total stake of £11+ | Restricted to specific countries |
Take notes because this is a little confusing. Enter the Betway betting hall and wager £11+ on Horse Racing with four selections consisting of 11 bets: 6x doubles, 4x trebles and a four-fold accumulator. If you’re still with us and you’ve remembered all that, dont forget to opt-in and place the £1 win line or 50p each-way minimum bet amount. Your free bet is credited the day after your eligible Yankee settles and the bet expires in seven days.
Conclusion
Betway uses classic sports betting marketing techniques and these are designed with only two goals in mind. The first is to win back lost stakers and the second is to increase the number of new stakers signing up. Betway provide you with six promotions in total and four of these comes as free bet rewards, the other two are free-to-join prediction games with real cash prizes for winners. With such an easy welcome bonus in terms of qualifying rules, the conditions for the free bet clubs are not as easy to follow with much higher stake amounts being set. This enforces the fact Betway bonuses are geared towards new and lapsed stakers. Lastly, it’s great to see that in an international betting house like Betway, all bonuses and promotions have their own list of available countries where the offer is valid.
Sports betting
Betway continue to develop their exclusive betting platform from within their London offices.
Our Stakers team live and breathe technology and so we enjoy taking the time to examine and analyse every bookmaker in our park. We want you to enjoy up-to-date betting features and tools and as one of the global betting powerhouses at Stakersland, we’re expecting some impressive tech from Betway.
Sports
The main sports at Betway are football, tennis, and basketball. The main focus is, of course, football with Betway being the sponsor of major clubs like PSG, West Ham, and Leicester. They actively promote esports as a cross-selling option all over the sportsbook as well.
Betting slip
Betway features a simple betting slip with singles and combined picks to be selected from within. Stakers should not expect custom systems or outstanding features from this betting slip though. Cashout is also highly limited to specific picks with no custom trading available.
In-play stats
Live in-play scores are available for events traded in line with their in-play visualization widget from Sportradar. Through this widget you are able to access limited match statistics such as standings, form, and head to head. There is clearly more to be done to help stakers make informative decisions.
Betting markets
Live in-play markets at Betway include a total of 266 markets before kick-off and up to 109 markets after the whistle blows. Ice Hockey offers 102 pre-live markets while tennis events odds are provided with 44 pre-live markets in total.
Margins
Betway offers good margin value to stakers. Football pre-live markets come in at 6.44% but also rise up to 9.52%. Whereas events in basketball give stakers a betting margin that covers a range between 3.96% for pre-live and 8.24% for in-play.
Event results
Betway is not the right place for getting accurate statistics. A link added to every pre-match event that opens up a sportradar popup or settled event results is not a perfect situation. There is, however, a sportradar widget with basic overview details available for top tier prematch events.
| Sports | margins | live margins | markets | live markets |
|---|---|---|---|---|
| tennis | 8.33% | 7.28% | 44 | 32 |
| football | 6.44% | 9.52% | 266 | 109 |
| basketball | 3.96% | 8.24% | 127 | 26 |
| ice hockey | 10.14% | 11.01% | 102 | 15 |
Betway margins are pretty good on the whole and you can find great value on markets like the Champions League. The pre-live markets offer a 5.1% margin and this looks impressive against the likes of 6.35% from Betfair and 7.07% from Paddy Power. No wonder the UK football fans enjoy the Betway markets. We did find less value in the live events though with the Champions League and English Championship throwing up margins of 9.76% and 10.24%.
Financial Limits
It’s our priority here at Stakersland to ensure that you know all about the financial and banking procedures. We want all every bookmaker to be as transparent as possible and that’s why we carry out examinations of every betting premises within our park boundaries. We thoroughly check all information and related financial affairs and so here are the results that we collected for Betway.
Payment Method Restrictions
Which payment methods are valid when claiming my bonuses?
All payment methods except for debit card and PayPal are excluded from the welcome bonus sign-up offer.
The Influence of Third Party Agencies
What checks are being made and do they use any third party agencies?
According to Betway terms and conditions, checks are made for user identity, age, and address. They also perform credit checks on all cardholders with third party credit agencies to verify information supplied during registration. Betway also shares information with third party companies beyond the European Economic Area (EEA) to provide services essential in offering and optimising gambling products.
Personal Data Transparency
Will they inform me about the automated checks being performed?
Betway is clear and transparent about all the automated checks through the related clause found in their terms and conditions. The same clause also describes what kind of documents might be asked for in any case where the automated identity checks fail.
Social Media Communication
Will my financial disputes and complaints be answered on the social media profiles?
Betway representatives actively connect with stakers in regard to financial issues via the Askgamblers forum. Here we can see that only two out of 45 officially registered complaints have been unresolved. One thing we did find is that they do not respond to negative staker reviews on Trustpilot.
Gambling Anonymously
Are my banking transactions with the bookmaker private?
Unfortunately for those stakers who prefer betting privacy, the Betway brand name will show up next to all banking transactions and there is no current option to change this.
Withdrawal Timeframe & Common Complaints
How fast are the withdrawals and what do stakers complain about the most?
Betway withdrawals are usually processed within 24 hours during business time. However, they do reserve the right to approve withdrawal requests within 36 hours, this can be as long as 72 hours if the weekend is included. Once all done, transactions should be approved within 1-3 working days but this will ultimately depend on your chosen payment method. In other words, you shouldn’t be expecting instant withdrawals but instead you need to become more of a patient staker while under the Betway roof.
Player-Friendly Withdrawal Limits
What are the minimum and maximum withdrawal limits available?
Betway offer a player-friendly low withdrawal amount of £5 which is upped to £10 for PayPal users. The maximum limit has not been set according to both the terms and conditions and customer support, but these will coincide with the various maximum payout per sport.
Withdrawal Options & Additional Costs
What are my banking options when withdrawing my funds and do they add fees?
According to Betway support, the following available withdrawal methods are available to stakers: MasterCard/VISA, MuchBetter, Neteller, PayPal, and Bank Transfer. Additionally, Betway do not charge any withdrawal fees, however, they might be added on to the transaction by payment providers so do check the rules for your chosen method.
Regulatory Check Transparency
Are they clear about the Source of Funds and Source of Wealth procedures?
The Betway terms and conditions do not clearly describe the ‘source of funds’ and ‘source of wealth’ procedures. While we did try to speak with customer service, the support agent we spoke to refused to provide any details concerning their source of funds/wealth verification procedures. It was also confirmed that there is no openly available information about these checks in their terms and conditions, or anywhere else on the website. The terms do mention “verification of bank details”, but this only applies to cases when the details in accounts and banking documents do not match up correctly.
Conclusion
After our financial tests, we were still unable to confirm if Betway maintains established financial procedures. Their withdrawal and processing times are a little above the market average as well. On the other hand, Betway do advertise decent limits and they don’t charge a fee during any part of the withdrawal process. We did find a lot of grey and controversy by digging deeper though. A comprehensive list of KYC documents was to be expected, but there was a lack of information on the source of funds/wealth procedures which is against market standard 4MLD and 5th directives. The banking team at Betway are skilled and cooperative overall. But if you do run into any trouble then you could file a financial claim at Askgamblers and most likely have it ruled into your favour should there be enough substance to it.
Customer Support
The Betway support team are a friendly and willing bunch who will help you as much as possible. Every issue is attended to and this covers all unregistered and registered members, which is always good news for everyone at Stakersland. You’ll most likely get a friendly and personalised service from the London-based team who currently only work via the live chat on-site feature. An email address is noted within the terms and conditions but it’s currently unsupported, so it’s live chat or nothing at the moment. As with most betting premises found within our park, there is no SLA information or relevant information available but let’s have a look at the overall customer support test results.
Support Speed & Resolution
How fast do they reply to my general queries?
Live chats start with an automatic reply and an agent joins shortly after, confirming that your request is already being attended to. After 2-3 minutes of waiting, the agent then asks some security questions and the whole procedure takes up to 5-7 minutes. They perform these checks every three months and it currently takes 2-3 minutes to answer a generic query once you get through the security stage.
Live Chat Access
Is the online live chat tool available on the site?
In order to start a chat as an unregistered user, you would need to click the ‘Forgot password or No account’ button that appears as soon as you press the ‘Contact Us’ option on the FAQ page. In the case of asking for bonuses repeatedly, agents usually communicate in a neutral manner but ultimately, they do not offer any no deposit bonuses.
Support Team Competency
How quickly will the support team reply to complex queries?
On average, the Betway customer support team take around 2-3 minutes to reply to any technical or financially related questions.
Level of Technical Expertise
Are the support agents sufficiently trained to answer technical queries based on odds, margins, and markets?
Replies on sports-related technical queries such as odds, markets, and margins are generally short and with very little detail. Generic replies were used and they consistently spoke about their own traders aiming to provide the most competitive odds.
Unregistered Staker Support
Will the customer service team interact with unregistered stakers and will I get a free bet?
The support team refused to credit a no deposit free bet and sent us a short extract from their welcome bonus rules. It’s also worth noting that they don’t provide their active stakers with no deposit bonuses either.
Professional & Friendly Service
What type of response will I get when requesting a bonus from the service team?
The Betway support agents spoke politely and objectively when it came to the constant bonus requests. The replies do seem to consist of ready-made templates with which they are then modifying according to each given situation.
Customer Service Knowledge
Will the agents provide the correct information about payment limits when compared to the terms and conditions on the website?
The withdrawal and deposit limit information they provided us with is the same that can be found within the terms and conditions. However, it took the agent 3-4 minutes to reply to our questions about the minimum/maximum amounts and overall withdrawal processing time.
Willingness to Help Out
Will the support representatives help me navigate around their website?
Agents help to explain how you can find any site information in their own words, however, we often found that their navigation advice and directions were misleading. When we requested a particular link and received something different, the agent quickly apologised and provided the correct info.
Tolerance Levels
Does the support team have a high tolerance level for repeated bonus requests?
The tolerance levels of the support team are impressive as they would simply repeat their answers in a neutral tone, time and time again. Ultimately, the answer to our repeated bonus request was that there are no such bonuses on the site.
Onsite Support Efficiency
How efficient is their onsite Helpdesk compared to the competition?
The Betway help section contains a convenient search box with the information organised in the menu along with various topics. There is also a clear icon for the ‘Contact’ section but in order to get connected to the live chat, you will need to click around for a while before connecting to the chat button itself. It’s a little messy and not as smooth as other live chat features.
Conclusion
The Betway customer support team is obviously a well-trained group that makes the helpdesk a convenient source for stakers looking for general information. The level of technical knowledge (margins, odds, RTPs, etc) is lacking slightly and although agents responded in a friendly manner, we could tell that the queries were often being passed along to someone higher up or to someone with the required knowledge. It did take longer than expected but the plus point here is that your query will get answered. No email option is a strange one for stakers though and forces everyone to use the live chat feature.
Conclusion
The Betway customer support team is obviously a well-trained group that makes the helpdesk a convenient source for stakers looking for general information. The level of technical knowledge (margins, odds, RTPs, etc) is lacking slightly and although agents responded in a friendly manner, we could tell that the queries were often being passed along to someone higher up or to someone with the required knowledge. It did take longer than expected but the plus point here is that your query will get answered. No email option is a strange one for stakers though and forces everyone to use the live chat feature.
Take a quick look at our own FAQ section of Betway below. These useful bits of information should be able to help you with any overall issues and queries that you experience with the Betway support team:
Are you able to complain about Betway?
Stakers from the UK may lodge a complaint via email to ukmanager@betway.com or via snail mail. Stakers from other countries should aim to address their overall complaints to manager@betway.com, or again via snail mail. Through these routes the Betway team has 10 days to resolve your complaint.
Where can I complain if they refuse a withdrawal?
There are two ADRs for Betway. If a complaint is related to Sports, UK customers should lodge it with IBAS. Casino complaints from UK residents and complaints of all kinds from all other countries are accepted by eCOGRA. The matter could also be dealt by the European Commission’s Online Dispute Resolution Platform.
How do stakers rate the Betway customer service?
According to staker feedback, Betway support agents are effective when giving information about verification, promotions or any of the offered services. However, there are some negative reviews about customer agents not being able to deal with financial or technical issues. Some players struggle to find the chat button while trying to restore their login data as well.
Up or down
According to our tech team and the latest server availability monitoring systems, the uptime of the Betway website currently sits at an almost perfect 99.98%. A superb rating and indicator to what we expect to see in our amusement park. For most of the time stakers can enjoy the online entertainment at Betway and the show will go on until you say so. The Betway servers are physically located in Malta which does mean that there is a potential access problem, nonetheless. It is worth paying attention to the fact that in order to fully load the site you need to get 5MB of information into your browser. This is a significant amount of data that effects the overall loading and navigation time and something that could be reduced with a bit of effort from the webdev team. According to the Google Page Speed results, Betway has managed to score one of the lowest in the industry with 19/100. It takes between 30-40 seconds for the site to become active and it just goes to show that even with such an excellent uptime rate, there are clear signs elsewhere that development updates are required.
TECHNOLOGY
Betway’s backend is based on dated ASP libraries that have been tuned for many years by different developers coming and going. For communication, they use a mixture of http requests and websockets. For the most part, all changes to the site are routed in the old fashioned HTTP requests with live odds being updated inefficiently that comes with significant lag potential. In smaller portions, data is being delivered through the Websockets using the .Net SignalR library. There is no JS framework here as everything is native javascript, and we failed to notice any other modern technologies being used.
DATA CENTER
The servers of Betway are hosted in Malta which is their obligatory requirement of compliance in line with the Malta Gaming Authority license. However, it does not stop Betway from using content delivery services for both media and odds data such as Cloudflare. In addition, an important factor for stable operation is the availability of a security system on top of the server. Betway has not advanced so far in this regard as there is no protection system in place. Therefore, if there is any minor DDOS attack on the server then the Betway site will be unavailable.
SSL CERTIFICATE
Betway uses a certificate issued for all subdomains. It’s a wildcard type that costs approximately $650 per annum. This is a basic offer from DigiCert without the need to confirm ownership through an EV-signed solution, which would lead to increased pricing. The degree of protection with this certificate is set to 256 bits with an encryption key of 2048 bits, very much in line with current standards.
Betway is one of the betting houses at Stakersland that looks straight into the dense past - this is very much how web development geeks would characterise Betway from a technical point of view. A setup full of dated and slow technologies, a mixture of libraries, no coding standard, troubles with server redirects, the list goes on. It has now come to a point where a switch over to a B2B platform would very much delight the staker community. All that modern technology would supercharge their premises to another level and give stakers a quick and efficient betting house to call home.
countries where Betway is licensed
The Betway Group currently operate out of an office in London with all the executives and development within the UK capital. An office in Malta then controls all the analytical and trading side of things. An international group like Betway can only offer their sign-up form to so many nations through the successful acquirement of several gambling licenses. This includes the MGA in Malta, the UKGC in the UK, and a host of other licenses from the respective authorities in the Republic of Ireland, Belgium, Italy, Denmark, Spain, Mexico, and Sweden. The name under which Betway is registered is known as ‘Betway Limited’ and this company is currently allowed to carry out the following activities through the above licenses: bingo, casino, general sports betting on real, and virtual events. The Betway Group continues to grow despite their recent financial issues with many specialists still required in their London office. After the recent compliance failures, Betway seem to be paying more attention to regulatory requirements as we have noticed several compliance officer vacancies becoming available recently.
Betway’s global reach across Stakersland has been made possible due to the multiple betting licenses they have acquired along the way, these include the UKGA, the MGA, and others from Belgium, Denmark, Italy, and Sweden as well.
In terms of sanctions then Betway have been hit hard in the past. On March 12th in 2020, the UKGC found “systemic historical failings in the way Betway identified and interacted with customers who were at risk of money laundering and problem gambling”. For breaking the anti-money laundering and social responsibility policies, Betway agreed to a regulatory settlement that came to a staggering £11.6 million in total. Another example of failure came when Betway allowed a UK gambling addict to spend £370,000 of stolen money from his employer at their site. Obvious money-laundering checks were missing here and the UKGC stepped in to look into the matter with possible fines coming to the door of Betway yet again.
Questions
What documents do Betway require for account verification?
According to their terms and conditions, the common requirements included the following documents for account verification; a copy of a valid photo id document (a passport or driver's licence); a copy of a recent utility bill confirming residence such as an electricity bill or a telephone bill (the utility bill must not be older than 3 months), and a copy of a recent debit card/bank account statement (the statement must be issued by a payment provider used for deposits and must not be older than 3 months). Both source of funds and source of wealth procedures are not documented within the terms and conditions, nor can customer support clearly explain the procedures. There is a high chance of running into trouble here at Betway, however, according to social media all these related problems are promptly sorted through mediation on the Askgamblers site.
How long does it take them to settle the bets and payout?
Betway uses a mixture of feeds from Sportradar to Betgenius. Bets are settled once the results are made available through a mixture of sources - internet score, TV, satellite, and official data, but might be heavily delayed depending on specific regions. Live events are usually settled within a few minutes depending on the market. We tried to speak with customer service but they were not equipped with the full information regarding their sources for live scores. However, they assured us that their traders do provide the official results in the case of any bet queries.
How to request a withdrawal and how long it may take?
Betway pay withdrawal funds via the means with which players have deposited, if possible. Otherwise, the transaction will be processed by any preferable payment provider. Usually they process withdrawals within 24 hours, but terms and conditions say that this can take up to 36 hours for the Betway team to approve. If your request was submitted the day before a weekend then this time might extend to 72 hours and after that, it takes an additional 2-3 working days to process the transaction by the payment provider.
Are multiple accounts allowed?
Opening multiple accounts is not allowed at Betway, however, the risk of opening one is not significant. It is said that Betway will consolidate the balances of all such accounts and then close all but the original one to allow you to carry on betting.
Is it safe to open an account with Betway?
Betway is a large bookmaker that holds multiple gambling licenses and they aim to comply with all jurisdictions via the increasing number of regulatory requirements. There have been registered failings in their AML and social responsibility policies though, but these wrongdoings have been duly fixed. Most complaints are related to unsuccessful verification attempts but they do cooperate with Askgamblers closely and have trusted ADRs to resolve all escalated issues.
VPN Usage - legal or not?
Customer support agents state that VPN usage is prohibited due to “security reasons” but there is no information about it within the Betway terms and conditions. Technically, it is possible to access their website under VPN. To us, it seems to be that they are tracking VPN usage but not deciding to officially block it, yet.
gross gaming revenue
customer base
time to make £500K
Social Buzz
Up or down
Plenty of positive chat about winnings, bonuses, and the helpful customer service pops up time and time again. Withdrawals and bonus conditions seem to be the major issue for most stakers, though. Even though the comments from Betway are generic, they are direct responses, nonetheless. 83% of the 10,529 reviews are positive, so the recent outbreak of negative comments is likely linked to the increase in regulatory action and tougher compliance procedures.