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BoyleSports review
Free Betting Tips from Stakers Community
All tipsAn overgrown entrance leading to a long-forgotten bunker hidden deep within the rocks of Stakersland can be found, if you look hard enough.
It’s a place where the owners are still holding on to yesterday’s betting dream, and that place is known as Boylesports. The community of 662.6K stakers who still remember the pathway to this underground shelter is made up of mostly British and Irish betting purists. A few hundred other stakers from as far across as Korea, the USA, and Spain sometimes make the journey and pay a visit to this isolated betting location too. At least you know what you are getting when you arrive. Boylesports is all about horse racing and greyhound racing from which around 80% of their total revenue is made. You’ll find one or two options for live in-play British sports scattered around but those decaying cables result in delayed streams and as such, the entire benefit of betting in-play is completely lost. You’d be better off betting in the Boylesports booths with a radio by your side, at least you’d get some sort of live action to base your bets on. As traditional as Boylesports is, they do try and keep up with the times and none more so than in the esports markets. It’s not something that their conventional staker community is likely to be interested in though, but there is a limited following of CS:GO, Dota, and Cyber NBA which you can bet on.
The payout limits at Boylesports are a lot lower than the market average in the UK and Ireland. For example, horse racing classes 1 & 2 offer a maximum payout of €500,000. Classes 3 & 4 are also down to €250,000 and again it drops further with Classes 5 & 6 or lower offering a limit of €50,000. All the races in Ireland (all graded, group & listed) are capped at €500,000 flat. Any bet in Ireland or the UK that includes a selection which is not covered in the Full Service is capped at €50,000, and all Antepost bets will allow a total of €250,000 to be paid out. Finally, to sign off a complicated set of racing limits, all bets that include selections on overseas racing events are covered as Full Service and so will be subject to the maximum payout of €100,000. Football is a little more relaxed but still offers a low limit with the maximum payout to any one staker in any 24-hour period set to €500,000 and this is regardless of the number of bets being made. This is, however, limited to UK Football Leagues and Cups such as the English Premier League, Championship, League One, League Two, Scottish Premier League, FA Cup, Carling Cup, and Community Shield. Furthermore, the maximum payout on any FIFA/UEFA governed international friendlies is €20,000 per staker per 24-hour period. The maximum payout on all other FIFA governed and Irish football bets is set to a measly €10,000. The small staker community is the major reason for such a tightening of payouts and it’s why they can’t compete with the bigger rivals in the park. It would take a total of two days full operation to payout the top €500,000 payout and around an hour for the smallest €10,000 payout limit. If we look at the bigger picture, the overall size of the Boylesports chain adds up to 1.5 billion annually and so with only around 10% of that being turned over within Stakersland, we would imagine that they have enough reserves to payout those maximum limits at any time.
The old-fashioned bookmaker generates up to €100M annually although their final profits have been hidden under wraps. Stakers at Boylesports are still spending up to €40-50 per month though with maximum limits set to €500,000 on the horse racing markets.
The online Boylesports operation at Stakersland is estimated to make around €9 Million per month, with an impressive €40-50 average spend per staker considering their overall setup. Unfortunately, due to their closed-door concept we couldn’t find much more information on their internal expenses. However, there is a little slice of detail available on their annual revenues. It’s estimated that the Boylesports balance book comes to around €100M per year but that final profit figure is kept hidden away from prying eyes. But what we can say is that they have enough money tucked away to buy and operate a chain of betting booths in Northern Ireland from giants William Hill. Being Irish, we would have to tally up the Boylesports figures against Paddy Power and their Flutter trading company. Our team estimates that Paddy Power generates around €35 million in gross gaming revenue with an average staker spend of €25-35. Therefore, the annual turnover is around €420 million from 326,000 Irish stakers who make up the total 1.4 million Flutter community. Paddy is twice as big in terms of active stakers and the earnings show a substantial difference regardless of the hidden Boylesports details. If we look at Bet365, who is currently Stakerland’s biggest operator with another big Irish following, they currently earn around €270 million per month with an average staker spend of €20-25. The 326,000 staker community is identical to Paddy Power’s and it shows again that although the average staker spend is lower than Boylesports, those revenue numbers are well ahead.
BoyleSports Offers
Crowds of Irish and British stakers are still heading to the technically lagging site of Boylesports every month. The overall community continues to hold a big enough presence within Stakersland but there are clear signs that it is shrinking, and so they cling on dearly to memories of a brighter and happier past.
Ireland | United Kingdom | Spain | United States | |
---|---|---|---|---|
monthly | 452K | 187K | 4.8K | 4.2K |
License |
Social Buzz
Boylesports is obviously doing all they can to hold on to their dwindling community of stakers and it looks as though they have been actively fighting the cause across the online social scene. All three of the social profiles show positive ratings and feedback in general and this is clearly something to shout about. The one thing to mention here is that the ratings have rarely changed over the years. This is probably helped by the fact that the team do engage stakers with unique replies, however, most messages tend to direct them back to the customer service team to get a full resolution to their issues. It all seems to help though and the Boylesports name does look positive from an online social point of view. Major issues from a staker standpoint include the deduction of funds from accounts, rigged games, and breaching the terms and conditions of promotions. Minor issues revolve around the complaints procedure, account closures with no reasons being cited, and the lengthy bet settlement period.
There are 34 reviews on Askgamblers and only four of 18 complaints are marked down as resolved. Most of the negative comments are based on lengthy withdrawal processes and account suspensions after winning significant amounts. Complaints are generally based on bonus terms and conditions being breached and the deduction of funds.
Many of the comments from stakers are marked as ‘green’ with an average rating based around 4 and 5. In total, there are 32 comments and up to 402 votes on the LCB Profiles with the overall rating staying the same over time. There does seem to be a few grievances here though with slow access and poor promotions occasionally begin mentioned.
All staker complaints should be directed to the customer service team first and if this is not resolved then the issue should be transferred to the Boylesports managing team. The average response time here is around 48 hours which is not too unreasonable. If you do want to take things higher then there is the official Boylesports ADR, IBAS. Alternatively, stakers can also contact the Online Dispute Resolution platform or the Gibraltar Gambling Commission for top-level advice.
Conclusion
The Boylesports team are doing everything they can to keep their Stakersland and online image intact. Positive comments, complaints, and suggestions are welcome and answered.
The fact that Boylesports agents are actively responding to not only positive comments but also negative ones as well, says a lot about how serious they are taking their overall social image. Unique and personal responses are always appreciated and most of the replies suggest that stakers head back to the customer service team for a direct resolution. Most of the reviews on the profiles are positive and even though Boylesports is struggling to keep up with the technology side of things, the individual teams are doing their utmost to keep up with the demands of its community and to keep its Stakersland reputation intact.
Bonus clash
Boylesports’ welcome promotion for all new stakers offers up to €25 in free bets and there is a little bit more on top for Irish stakers with a total of €40 up for grabs. On average, they are offering around 11 promotions, however, due to the stringent rules attached we can reduce this to around six. Take a look at what other stakers think about the offers and then we’ll review those top six deals in detail further below.
“I really love the extra places and insurance deals that they are offering every week. There are so many extras and anyone can get them, they change every day! Best list I’ve ever seen.”
“Their welcome bonus is decent, but what I really liked are the two acca promos and the extra place offers. The bonus guys here really care about their audience.”
“There are plenty of promotions at Boylesports, nevertheless, the rules of some of them are complicated. Take the welcome bonus for example, you should place a bet and then your next three bets will only have a match bonus of 50% up to the final amount. It’s pretty disappointing.”
“As I’ve noticed, most of the temporary promotions are provided for horse racing. Being a customer who usually bets on football, I can’t say that it suits my interests. I hope it will change. Moreover, there are no daily free bet clubs and promotions for specific sports like basketball or esports.“
The promotion page is usually stocked up well at Boylesports with plenty of options, but one or two of them like the insurance and extra place offers are only related to specific races, conditions, and odds. It means that the core number of promotions can be reduced to around six. So, read on and we’ll help to explain if these bonus deals are rewarding or not:
promo name | promo type | requirements | restrictions |
---|---|---|---|
New Customer Exclusive - Bet £10 and Get £40 in Free Bets | Welcome Bonus | Place a bet of £10 with minimum odds of 1/2 on sportsbook | Customers depositing with Skrill/Moneybookers, Neteller, or prepaid cards will not qualify for this offer |
It’s a good start for any staker who is from Ireland and still willing to join the Boylesports community. By wagering £10 or more at odds of 2.0 or greater, you will be rewarded with £40 in free bets. For those who are traveling from Britain, the promotion is reduced to £25 in free bets, but it still requires £10 to be wagered on sports with the minimum odds of 1/2 - for multiple bets, the combined odds must be 1/2 or greater. The major trick here is in the way this promotion is credited. After the initial £5 free bet, the staker will receive a matched free bet equal to a 50% average on his or her next three qualifying bets, up to £5. In conclusion, we definitely suggest that the Boylesports team reconsider the rewards for stakers coming in from Britain and be more benevolent with the way those bonuses are rewarded as well.
promo name | promo type | requirements | restrictions |
---|---|---|---|
Insurance up to £20 if horse finishes 2nd | FROM £1 | Opt-in is required | Only first bet on each race qualifies for promotion. |
Boylesports is built around horse and greyhounds racing and as such they are starting out with an insurance bonus paid in the form of a free bet if your horse finishes 2nd. The promotion is subject to daily change and only available across various tracks like Royal Ascot, Limerick & Louisiana Downs, Yarmouth, Sheffield, and one or two others. The maximum refund amount is £20 and will be paid either as a free bet or refund. Finally, remember that this promotion applies to win singles & the win part of e/w singles only.
promo name | promo type | requirements | restrictions |
---|---|---|---|
Extra Places | Extra Places | NA | All horses of 12 or 16 must run |
Boylesports is paying 1/5 odds on 4th and 5th places on track events that include Royal Ascot, Thirsk, and Chelmsford according to the daily schedule. The major point of this promotion is that all horses involved in these races of 12 or more runners must run for the promotion to remain active. To qualify, stakers must opt-in to the promotion as well.
promo name | promo type | requirements | restrictions |
---|---|---|---|
All Sport Acca Loyalty | free bet club | Opt-in, and place FIVE accumulators on any combination of sports with 5 or more legs, at combined odds of at least 3/1 (4.0) | Pre-match events only |
One of the most controversial bonus challenges that we have spotted in the land of Stakers. To take part in the promotion and receive a €5 accumulator free bet, stakers are required to place an accumulator on any combination of sports with 5 or more legs (minimum combined odds are 4.0). They will then receive an Acca Loyalty stamp after their first qualifying accumulator of the day settles. Do you think it's then all over and your free bet is waiting in your account? No! You have to repeat the first condition four more times to have the total of five accumulators wagered and settled, meaning that you need at least 25 picks in total. And only after that fifth qualifying accumulator has been settled will that reward will be added to your account. Qualifying bets can be placed on any market on any sport, pre-match or live. Can this offer be for real?
promo name | promo type | requirements | restrictions |
---|---|---|---|
Acca Insurance | acca insurance | Opt-in, place a minimum of €5 for 5+ Acca on any market in any sport | In an event of a void leg this will not qualify for promotion requirements |
With the Boylesports Acca Insurance promotion stakers can get rewarded with a bonus if one leg falls short. A minimum €5 stake is required to trigger the offer and a maximum refund of €20 per staker in the form of a free bet is the reward. Minimum odds are 1/2 per selection and the promotion applies to all 5+ accumulators including all pre-live and live markets. This is a bit more like what we expect from the bonus team.
promo name | promo type | requirements | restrictions |
---|---|---|---|
Best Odds Guaranteed | Best Odds Guaranteed | Place a Win or EW bet on UK & Irish horse racing | The offer does not include Ante-Post, Tote/Pools, Place Only or Match Bets |
It’s a market standard promotion without significant conditions from Boylesports. For stakers taking the early or board price on any UK/Irish Horse Racing, should the starting price then be greater, Boylesports will payout using the highest odds. The promotion applies to Win or EW bets only and bets placed after the off and in-running do not qualify for the promotion.
Conclusion
The Boylesports marketing team is definitely working hard to ensure that all the horse racing and greyhound events are fully covered with the necessary incentives. It looks as though they do provide their stakers with seasonal and/or temporary promotions as well, but these are likely to change quickly as they will be related to the many up and coming events that they follow across the UK and Ireland. All bonuses have a free bet as a reward with only a few that are paid as cash refunds, but again these are limited to specific track events. We do like the fact that most of the qualification odds and stake amounts are low and the rules of the promotions are transparent and easy to follow. However, their attempts to design non-racing promotions failed miserably and none more so than with their All Sport Acca deal. The requirement of five accumulators with 5+ picks to be wagered that only delivers a small reward consisting of a simple €5 free bet says it all. There is definitely room for further expansion across the football territory with stakers eager for weekly free bet clubs and more appealing acca deals.
Sports betting
The Boylesports platform is currently powered by Metric Gaming with its statistics coming directly from Touch Line.
You won’t find a more enthusiastic team of technology fans than our very own Stakersland tech team. Turning our passions into our careers, we now use our skills and knowledge to analyse all the betting premises within Stakersland. Why do we do this we hear you say? Well, the examination of each site ensures that we can keep on top of where you can find the best betting experiences in the park. Let us do the hard work so you can stroll around and enjoy the entertainment on offer.
Even Turkeys Fly In A Hurricane…
Boylesports employs the technology of Metric Gaming and this is geared by the feeds and pictures coming through from Sports Information Services. Metric Gaming was founded by a non-technical CEO, who just so happens to be a World Poker Tour Champion. The latest update to the front-end libraries was made back in 2011 and so it runs one of the oldest versions of jQuery, which funnily enough was the time when Metric Gaming was founded. Officially, they are based in Las Vegas with a single lonely review in Glassdoor, but most likely the majority of work is outsourced to India. The Metric Gaming company managed to seal a noteworthy $10m injection in September 2018. The overriding ambition here was to source arising opportunities as states across the U.S. continue to legalise sports betting. They are most likely not making any profits from Boylesports though and this is evident due to the absence of any significant tech and system update across the years.
Sports
The major sports for Boylesports are horse racing and greyhound events from tracks all over the UK and Ireland including Royal Ascot, Chelmsford, Limerick, and others. Football is a minor product though with a focus on the popular British events. There are no player specific preferences except bonus campaigns that are designed differently for Irish and British stakers.
Betting slip
A heavyweight solution with call-backs and reloads to display Single and Multiples wagering options. System bets are featured with custom Trebles, Lucky15, and Super Heinz options. On the bright side, there is a cashout option restricted to selected events and available for both pre-match and live in-play events.
In-play stats
For live in-play events, Boylesports integrates a native Sportradar widget with game visualization and supporting information such as shots on target, shots off target, ball possession, offsides, and free kicks. Besides those, stakers are provided with head to head matches, present form, and league standings to base their bets on.
Betting markets
Boylesports provides a reasonable collection of football betting opportunities with up to 23 live markets and 53 markets before kick-off. You can find pre-live markets for both tennis and basketball, plus up to 12 markets before ice hockey events start.
Margins
The sports betting margins at Boylesports is a mixed bag with relatively high margins for the top football events, but slightly lower than average on the top live events. Football margins are offered in the range of 4.48% for pre-live and 4.87% for live and tennis offers pre-live margins of 6.67% with live margins at the point of 5.87%.
Event results
Boylesports have taken a very specific approach here by displaying winning outcomes for markets without showing a final score. For pre-match events, Boylesports is using statistics provided by Touch Line with limited coverage even for popular top tier league events. For those events that are covered you can find various averages such as goals scored, goals conceded, and time first goal scored for past matches.
Sports | margins | live margins | markets | live markets |
---|---|---|---|---|
tennis | 6.67% | 5.87% | 16 | 45 |
football | 4.48% | 4.87% | 53 | 23 |
basketball | 4.69% | 6.44% | 43 | 45 |
ice hockey | 4.32% | 9.04% | 12 | 16 |
You need to make your notes when betting at Boylesports as there are some market margins that hold value, whilst you would be better off betting elsewhere for some other events. The 6.88% live margins for the Champions League do hold value for stakers though when compared to Coral’s 8.81% and the 9.28% margin of Ladbrokes. However, look at the pre-live margins found in the Europa League events and the 7.36% margin shows little value against the likes of Betfred’s 3.48% and Betsafe’s 3.36%. It’s clear that huge differences can be found in the margins across the Boylesports book and so again, a little research will benefit you if you do decide to bet here.
Financial Limits
It’s vitally important for us at Stakersland to keep you informed with the latest up-to-date checked and verified information, so we have gathered together all the crucial details relating to all the financial affairs at Stakersland. Our financial experts are on hand to explain the details, so read on to find out what you can expect when dealing with the financial team at Boylesports.
Payment Method Restrictions
Which payment methods are valid when claiming my bonuses?
It is stated that all stakers depositing with Moneybookers, Neteller or prepaid cards will not qualify for the Boylesports welcome offer. In September 2011, Moneybookers announced that they would rebrand their service as Skrill, so it is worth the time for the legal time to finally replace Moneybookers with Skrill in their terms and conditions.
The Influence of Third Party Agencies
What checks are being made and do they use any third party agencies?
Apart from the standard KYC and SoF checks, Boylesports reserve the right to conduct credit checks with third party credit and financial institutions in order to confirm any information that players send them. According to the onsite privacy policy, ‘customer verification, card verification, credit verification, age verification, and fraud detection use third parties such as Experian, Accuity, and Hello Soda’. Other third parties and contractors are clearly described within the privacy policy and so everything seems to be as transparent as possible here.
Personal Data Transparency
Will they inform me about the automated checks being performed?
The automated checks are mentioned within the terms and conditions – “1.9 By accepting the Terms and/or registering to use the Website You hereby agree that We shall be entitled to conduct any and all such identification, credit and other verification checks from time to time that We may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the Website and Our products generally. You agree to provide all such information as We require in connection with such verification checks". From our reading, Boylesports is using Experian, Accuity, and Hello Soda to establish your identity in line with your account signup. However, be warned that Experian may leave a soft footprint on your credit history though.
Social Media Communication
Will my financial disputes and complaints be answered on the social media profiles?
Until May 2020, Boylesports team representatives were replying to almost every review on Trustpilot. They also cooperate with Askgamblers in resolving players issues, including financial ones, however only 4 out of 17 complaints were resolved. Most of the time, stakers will be diverted back to the Boylesports customer service team though in order to get a full solution.
Gambling Anonymously
Are my banking transactions with the bookmaker private?
The Boylesports name will appear in all banking documents when any transaction takes place between them and a staker. There is currently no option to change this so private stakers need to be aware before signing up and depositing.
Withdrawal Timeframe & Common Complaints
How fast are the withdrawals and what do stakers complain about the most?
Boylesports aims to process all withdrawals within a 24-hour period, but support did assure us that it is faster in most cases. Once approved, funds will be in your bank account within 2-3 working days for cards and within two hours for e-wallets. On the other hand, stakers have complained in the past about the actual withdrawal time being longer than stated.
Player-Friendly Withdrawal Limits
What are the minimum and maximum withdrawal limits available?
The minimum withdrawal limit is currently set to €10 for all withdrawal methods, the maximum limit is set to €50,000 per every 24-hour period. These are reasonable amounts for most stakers.
Withdrawal Options & Additional Costs
What are my banking options when withdrawing my funds and do they add fees?
The withdrawal options offered by Boylesports depend on your country and region. Here is a full list of payment systems available for a typical staker:
Debit Card/Credit Card, PayPal, Apple pay, Google Pay, Pay By Mobile (Boku), PaysafeCard, Skrill, Neteller, Cash (in any of Boylesports shops located in the Republic of Ireland) and a Bank Transfer.
A fee is charged in any case where the deposit amount was not wagered 1x before the withdrawal request was made, and this fee amount will vary from case to case.
Regulatory Check Transparency
Are they clear about the Source of Funds and Source of Wealth procedures?
There is a page in the Boylesports helpdesk dedicated to the Source of Funds verification and this comprehensively explains the procedure. The list of documents needed for this check is also provided along with some useful tips on how to accelerate the process. Some documents that you could use to compile your source of funds verification are: recent payslips from your employer, a contract of current employment, P60 form or annual tax returns, recent bank statements showing regular income or savings, evidence of share dividends or inheritance, company accounts or evidence of assets held. It’s good to see clear and transparent details for an important process that is directly linked to stakers.
Conclusion
Based on our in-depth testing and results, we can see that Boylesports has properly established all official financial routines and equipped their customer service team with all the required information (although we did help them to find some pages in their helpdesk!). They do offer plentiful options for withdrawals with good limits for both high rollers and recreational stakers. They also claim shorter than average withdrawal processing times although some stakers continue to complain about these time-frames not being maintained by the bookmaker. Overall, the Boylesports financial team is open and straightforward about the checks and verifications they perform, additionally, they are also willing to cooperate with their stakers on numerous finance-related issues. It looks as though the good old traditional customer service is still alive in this archaic part of Stakersland.
Customer Support
The Boylesports customer service offers neutral yet detailed information in the majority of their replies except for when it comes to complex queries, then you should expect to wait a little while to get your answer. Waiting times can take anywhere from 2-10 minutes depending on the complexity of the query, and we did experience one or two generic templates from time to time. The Boylesports support team tend to work via both the live chat feature and the slower email option which can be managed from the onsite Help page. Once again, we found no evidence to any customer support SLA information and so we’ll have to refer back to our testing results for the full assessment. Read on to find out how Boylesports stacked up against our own determined team of testers.
Support Speed & Resolution
How fast do they reply to my general queries?
Customer agents get connected in about a minute and it takes them up to 2-3 minutes to give an answer to general requests regarding the Boylesports site.
Live Chat Access
Is the online live chat tool available on the site?
Live chat is available both for existing and new stakers but they refused to provide us with any type of bonus over chat. Additionally, it took them up to 14-20 hours to reply to our emails.
Support Team Competency
How quickly will the support team reply to complex queries?
It may take up to 10 minutes in total for your agent to find the correct information on complex financial issues. We expect that the issue is sent back to internal departments to gather the correct details.
Level of Technical Expertise
Are the support agents sufficiently trained to answer technical queries based on odds, margins, and markets?
The support agents couldn’t provide us with any information regarding technical requests. Most likely there is no such information with Metric Gaming and the SIS feeds are not currently part of the internal setup as it currently stands.
Unregistered Staker Support
Will the customer service team interact with unregistered stakers and will I get a free bet?
As a non-registered staker, we found the tone of the conversation was neutral. Agents refused to provide us with any kind of ‘no deposit’ bonuses though and on further attempts we received a detailed explanation on the available deposit-only offers.
Professional & Friendly Service
What type of response will I get when requesting a bonus from the service team?
The support agents decided to use templates to inform us that they offer only deposit bonuses for their customers from the UK and Ireland.
Customer Service Knowledge
Will the agents provide the correct information about payment limits when compared to the terms and conditions on the website?
All the withdrawal and deposit limit details we were provided with via live chat didn’t entirely match those found on the Boylesports FAQ section. There is obviously some further training required here to improve the overall knowledge of the support agents.
Willingness to Help Out
Will the support representatives help me navigate around their website?
After asking for assistance in navigating the Boylesports site, we were provided with both directions in clear descriptive words and through direct links upon request.
Tolerance Levels
Does the support team have a high tolerance level for repeated bonus requests?
After repeated bonus requests we found that the agents remained neutral though their messages did become generic after several bonus request attempts.
Onsite Support Efficiency
How efficient is their onsite Helpdesk compared to the competition?
The Boylesports help page contains contact information with the live chat button, a search box, top popular questions, recently viewed articles, and most recently viewed articles by other stakers all easily accessible.
Conclusion
As is common across Stakersland, this customer service team is based around the FAQ area of their helpdesk. We found a distinct lack of proper training for technical related queries and found that they are simply not aware of things like football market margins. On the other hand, the customer service team gave us the information that we were looking for on almost every request, although we did need to wait for some time on one or two occasions. Regrettably, they do not provide any ‘no deposit’ bonuses for neither new nor existing stakers. Overall, these agents are obviously required to base their staker conversations around internal processes and so they came across as impersonal most of the time.
Conclusion
As is common across Stakersland, this customer service team is based around the FAQ area of their helpdesk. We found a distinct lack of proper training for technical related queries and found that they are simply not aware of things like football market margins. On the other hand, the customer service team gave us the information that we were looking for on almost every request, although we did need to wait for some time on one or two occasions. Regrettably, they do not provide any ‘no deposit’ bonuses for neither new nor existing stakers. Overall, these agents are obviously required to base their staker conversations around internal processes and so they came across as impersonal most of the time.
The Boylesports customer service FAQ below will hopefully help you in sorting out any ongoing complaints or issues that you have experienced:
Are you able to complain with Boylesports?
A complaint should be lodged with the customer service first. Should it not get resolved, a player may ask for it to be forwarded to a manager or supervisor and an update will be provided within 48 hours.
Where to complain if they refuse the withdrawal?
Disputes may be addressed to their ADR, IBAS. Your other options are to reach out to the Online dispute resolution platform or to the Gibraltar Gambling Commission.
How do stakers rate the Boylesports customer service?
Stakers are rating the service as neutral. They praise support for giving the required information, but they are not satisfied with long waiting times over chat and some important issues remaining unresolved.
Up or down
Surprisingly, the likelihood of the old Boylesports cyber establishment being open is actually close to being perfect, despite what our internal tracking assessments are telling us. Our monitoring system ranks Boylesports high with an impressive 99.5% uptime and this is a great indicator to go on. Occasionally though there is no one to let you in, but on average the doors are closed for 3h 39m every month. So, it wouldn’t be too much bother to simply come back in a couple of hours if the site were down. By taking this testing further with the Google Page Speed indicator, we found that they score 53/100 which is above many of their park rivals. Of course, they could do better overall but we do accept and appreciate that they are making a concerted effort to keep their old, rusty technology afloat.
TECHNOLOGY
Based on ASP.NET, Boylesports looks like an ancient mammoth in the modern world of cyber technology. It’s now a time to redesign the whole thing and use microservice architecture, instead of the present-day monolithic setup. The site uses http requests to connect the browser to the server and there are no websockets in place for the odds updates. This is a problem that causes a large data load and can easily cause equipment failure. The front-end uses jQuery version 1.5.1 which was released way back in 2011. There is a clear feeling amongst our experts here that after a couple of years, if nothing has been changed, Boylesports may simply not open at all.
DATA CENTER
The entire front of the site is hidden behind Cloudflare, except for a few servers with a direct connection. Most likely these were needed for real-time updates and have not been protected afterwards. Those occasional flows could be used for external penetration and further DDOS or data leaks. The physical servers are located in Ireland and, in general, the protection via Cloudflare is justified as the site uses outdated technologies and peak loads could cause their operation to fail. Therefore, in this context, the Boylesports developers are making the best of a bad situation.
SSL CERTIFICATE
Speaking about making the right decisions, Boylesports were right to shop around and found the most affordable solution for their SSL certificate. We found that they are using a modest solution worth $370 from North American company, Go Daddy. It uses 256-bit encryption with a key length of 2048 bits - this ticks all the right security checkboxes for our tech team here at Stakersland.
Boylesports does look ancient from a technical point of view and could potentially be used during various studies and courses for science history - ancient technology choices, ancient code writing techniques, and looking for all the reasons, causes and results from multiple angles. It would make for some interesting discussion, that’s for sure. As a result, for us, the development and ongoing support of the site is definitely not an important part of company business routines. In conclusion, we found that by using outdated programming languages and plugins, you can expect to get a lot of problems with performance and security. Hang on one moment, we’re quite sure that we could have stated this fact before we tested the site and so this is something the Boylesports development team should definitely be aware of. A solution soon? We doubt it although we think the future of Boylesports heavily depends on it.
countries where BoyleSports is licensed
The head office of Boylesports is located in Finnabair Industrial Estate, Dundalk, Co Louth, Ireland, whilst their marketing team is located in another office in Ocean Village, Gibraltar. The Boylesports sign-up form takes full advantage of these links to Gibraltar and being regulated by the Government of Gibraltar, as such, the form is open to many stakers across different jurisdictions. However, the traditional business plan and setup seems to keep most international stakers away. The UKGC license accepts stakers from England, Wales, and Scotland and is registered under the Boylesports Enterprise name that covers the following activities: bingo, casino, pool betting and general betting standard (real and virtual events). Boylesports is also licensed and covered for sports betting in Ireland by HM Revenue & Customs. Further information shows us that the lack of developmental work keeps biting back at Boylesports and this can be said about their B2B services. Due to the fact we have to track back to 2011 for their latest updates, smaller betting communities such as BetMcLean had no other choice but to call out to the popular Armenian craftsmen of Betconstruct and relocate to lands far across Stakersland. The need for a modern and reliable system is all too apparent for Boylesports and this again shows the external issues of not keeping their internal system up to date.
The UK and Irish betting licenses acquired by Boylesports ensure that their sportsbook is always available to their UK and Irish stakers communities, and their Gibraltar license helps to keep options open for international stakers as well.
As mentioned at the start of the review, many of the details around Boylesports are often kept behind closed doors and so we couldn’t find much in the way of social structure and employment activity. A lack of evidence was also the case when researching sanctions or any other actions recorded against the Boylesports brand, but this clearly works as a positive though and it shows that the board has not had to take any legal action so far.
Questions
What documents do Boylesports require for account verification?
Boylesports accept the following documents for their KYC procedure according to the onsite help page: For identity and proof of age they accept passports or drivers licences, for proof of address they will accept a utility bill or bank statement dated within the last three months. Boylesports also maintains a clear and established source of funds procedure that is well detailed within the helpdesk and available before signup. Some documents that you could use to complete the source of funds verification are recent payslips from your employer, contracts of current employment, a P60 form or annual tax returns, a recent bank statement showing regular income or savings, clear evidence of share dividends or inheritance, company accounts or any official evidence of any assets held. The customer service team were able to provide us with all the relevant information, though it took them around 10 minutes to pull up those pages from their helpdesk.
How long does it take them to settle the bets and payout?
The bet settlement time depends on the type of bet placed but once the official results are in, the Boylesports trading department settles them as soon as possible without a specific time-frame given. For horse racing and greyhounds from the UK and Ireland, the settlement is instant and the same applies to British football. While they do not disclose the source that they are using for bet settlement, due to traders utilising multiple sources, we can obviously see that Sportradar and Touch Line are among those sources being used. With this information in place, you could expect foreign matches to be settled instantly for live in-play events, up to four hours for those that have not been traded while live in-play, and up to 24 hours for minor divisions as soon as the relevant official information becomes available.
How to request a withdrawal and how long it may take?
A withdrawal can be requested from the account menu and it should be, if possible, made to the same card/e-wallet/account that the money originated from. In case this is not possible, the funds shall be transferred via bank transfer or cheque. The approval time is 24 hours from their side and another 2-3 working days to process the transaction by the selected payment provider. During our tests, we were able to confirm through customer service that bets are often settled in a shorter period and also our own withdrawal was confirmed in less than four hours.
Are multiple accounts allowed?
The official rules state that only one Boylesports account per staker can be opened. Since all their special offers are limited to only one per staker, Boylesports may place any restrictions on multiple accounts with a strict eye on any possible bonus abuse attempts.
Is it safe to open an account with Boylesports?
Boylesports is a profit-making operator with a long-lasting history that started in 1982. The chain presently contains 300 betting shops while the online community is not as significant at the present time. This is an Irish-based bookmaker with a long history and a clear conscious as can be concluded from their clean licence records, as such they are fully compliant with current regulations. However, some stakers continue to complain about accounts being closed and extra-long verification/withdrawal processing times. Boylesports might be behind the times in a technological sense but they are clear and transparent in the services that they offer here at Stakersland, and so we feel that it is safe to open an account if you don’t mind labouring through an aging website.
VPN Usage - legal or not?
While the Boylesports terms and conditions do not contain any information about anonymizers or exact VPN usage, their support representatives warned us that they will only allow access through the real location of account users. Thus, using VPN to avoid country or region restrictions is prohibited and should be avoided to remove any future account issues.
An impressive 42% of the reviews are marked down as ‘excellent’ compared to 5% that are down as ‘poor’. Stakers on this profile are mostly satisfied with the betting services provided as a whole and most issues on the site are based on the removal of staker funds. The overall rating continues to stay the same over the years and Trustpilot does help to shine a light on the Boylesports brand.