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Bwin review
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The entertainment square of Bwin is our second largest German-speaking betting venue and currently sits under the wings of one of the biggest British unions at Stakersland, the GVC Holdings Group.
As it stands, Bwin was responsible for the biggest fiasco in modern Stakersland history. Back in the day, it was one of the first and fastest growing betting companies and was initially known as ‘betandwin’, an enterprise that was once larger than the present-day biggest bookmaker Bet365. The company lost its spirit though and then went on to lose their founding team and was subsequently sold to different businesses a few times over, before finally fitting in the GVC gambling train. It is worth a mention that Bwin is now the prime engine room for the GVC locomotion and has been taking the loss-making business onwards into the unknown at full speed. The Bwin active staker list of 2.2M and a total of 8.5 million stakers are currently betting within the outer GVC boundaries, and Bwin takes most of its profit from the German-speaking audience.
The betting halls of Bwin are now back on track and full of action with new Sportsbooks thanks to Sportingbet technology. All of which have been localised for each country and this gives stakers a relevant set of betting options. A strong focus can be found on the football, basketball, and ice hockey markets. Bwin is also packed with cross-selling options that feature their casino lobby, and this type of marketing opposes the typical Sportsbook-only approach of many other bookmakers here at Stakersland. The GVC team is obviously approaching business growth through a different set of tactics. By addressing stakers on a local level, they are making their gambling products and services more relevant and the results are clearly worth it according to the annual reports.
The limits are significant at Bwin and so stakers do need to be warned about what they are up against before any betting begins. The maximum aggregate amount that you can win in sports betting within any 24-hour period is €250,000, or currency equivalent. Furthermore, the maximum amount that you can win from a single bet is €10,000 which is surprisingly low. It doesn’t stop there either as stakers from Greece and Bulgaria suffer monthly cap withdrawals of €20,000 in the casino hall. Payment methods for stakers are heavily capped too, with Skrill, Neteller, and Trustly being restricted to €10,000. However, there is no mention on the time period that these caps are associated with, leaving stakers with no option but to consider that all withdrawals using e-wallets will be capped at €10,000 in general. For Bwin to payout that small €10,000 limit, it would take them only 5-7 minutes of operation or just 10 minutes to payout the maximum casino winnings. These low limits allow Bwin to have the funds ready and waiting when you request a withdrawal, just remember that you might need to break your winnings down into bitesize amounts if you do win big.
The 2.2M active stakers are spending on average around €30-35 each which, in turn, is bringing in a life-saving €71 Million to the GVC owners each month. The limits here are not what you would expect though, but it does mean they have a stable reserve of funds ready for your withdrawals.
The Bwin monthly earnings add up to €71 Million with an average income of €30-35 per player a month. Annual earnings for Bwin then comes to an impressive €780M excluding expenditure. In a surprising turn, our financial team found that this makes Bwin the only profit-making betting house of the Stakersland GVC union. In fact, a net loss of €140 million per annum for GVC was recorded which all comes down to major expenditure in licensing costs and taxes. If you consider their €2.3 billion gross profit, you can easily see the major financial hits that they have taken since the new laws and regulations were tightened up across the park.
The main rival of Bwin at Stakersland is Tipico, the MGA licensed sportsbook who set up at the park back in 2004. A 1.5 million staker community and monthly earnings of €78 million show that Tipico are operating more efficiently and this is proven by their near €1 billion annual revenue. Betway UK, on the other hand, although a huge betting venue here at Stakersland still doesn’t come close to the numbers of Bwin. 1.6 million stakers and only €320 million gross gaming revenue per year are big numbers, however, targeting African players doesn’t look to be as profitable for the operator as those from Europe and in the US and Canada.
Bwin Offers
The Bwin demographics below show that half the stakers come from Germany and the rest of them are well balanced and travelling in from several other countries:
| Germany | Spain | Greece | Italy | |
|---|---|---|---|---|
| monthly | 392K | 377K | 332K | 247K |
| License |  |  |  |  |
Social Buzz
Only four out of 13 complaints have been resolved which leaves the rest unanswered. The average complaint life is five days and one week for the average response time…if it ever comes at all. Stakers are mainly concerned about declined withdrawals with one staker winning €30,000 on slots which then resulted in account closure and his complaint being left unresolved.
One or two higher ratings have been given recently but the constant issues remain with slow payouts and lagging games. Many more complaints follow the same lines as other sites with scams and account closures being cited several times. Recent years have shown some slight improvements but the low overall rating is still worrying.
Bonus clash
The Bwin Bonus program is very much designed with casual stakers in mind and you’ll find many simple bonus offers and requirements. It’s unlikely that stakers will pick up a fortune or even get too attached to the Bwin grounds with an underwhelming welcome package of €10, the In-Play Club also lacks the attraction that other betting houses at Stakersland offer. It should be noted that our team also received a number of complaints around bonuses not always being credited instantly, so let’s carry on see what other stakers think about the bonus setup at Bwin:
“Bwin’s welcome bonus is as good as any other usual welcome bonus. If you are unlucky and your bet is not a winning one, you will be refunded with a free bet. Second chances are just great.”
“I believe the variety of promotions will make anyone happy with the welcome bonus refund, acca insurance, and some free bet offers. Almost all sports are covered and the odds are really low for qualifying bets as well.”
“The welcome bonus is useless. You won’t get any additional free bets to try the platform, instead you get a compensation bonus only if your first bet loses. Also, the odds of 2.0 is just a joke.”
“Most of their promotions work on the following principle, deposit a lot - get nothing. If you would like to receive any bonus then you should place an acca and the only reward will be €5 or something. I would say that there is nothing worth trying here."
Stakersland currently offer six bonus deals for those who step into the Bwin betting halls. These include various deals such as money-back bonuses, in-play bonuses, acca promotions, and odds boosts. So, read on for all the important details in our Bwin bonus overview.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
£20 Free Bet Backup Bet offer  | Welcome Bonus | Bet minimum £10 on odds of 2.0 or greater | Restricted for Skrill, EntroPay, PAYPAL and Neteller. Horse racing does not count towards this promotion |
The offer is available for new stakers depositing a minimum of £10 and wagering £10 with the odds of 2.0+. The generous £5 from this multi-billion company will be credited if only your first bet loses.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Acca Sats. Bet £10 get a £5 free bet | free bet club | Bet €10 combined with 4+ picks on football and/or eSoccer with minimum odds of 1.50 per selection | One free bet in hand per week |
Stakersland inspectors clearly warn that the bonus name is not Acca 'stats' but 'sats' and relates to the Saturday accumulators you are expected to wager on. Qualifying bets must be worth €10 with 4+ picks and minimum odds of 1.5 per pick to get a €5 bet settlement. Free bets expire in a flash with only 3 days availability, so you are required to act quickly and take this offer seriously when taking on Bwin’s acca 'sats' promotion.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Acca Insurance. Get a refund in the form of a free bet up to £10 | acca insurance | Bet £10 combined with 4+ picks on football with minimum odds of 1.50 per selection | Free bet is available on football only |
Bwin offer a £10 free bet if one selection of your 5+ football acca bet loses. The only market available is 1x2 but stakers can bet on every team, every league, and in any combination. The minimum stake is £10 and the odds are 1.50 or more. You will need to opt-in for this promotion as well.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Bet In-Play on Basketball | FROM £1 | Bet on in-play basketball with odds of 1.50 per selection | ‘Edit my bets’ does not count towards this promotion |
In this promotion you are paid only if you lose and you will receive 10% on your losses from your in-play basketball qualifying bet. You must be careful and bet on selections with odds of 1.5 or above between Monday 00:01 to Sunday 23:59. This generous reward will not exceed €50 but will be paid out as an instant free bet.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Best Odds Guaranteed | Best Odds Guaranteed | Available on the "win" market of UK & Irish racing only | Maximum €20,000 winnings per customer, per day |
In this corner of the Bwin bonus program you will receive an odds boost if the horse you backed starts off at higher odds than when you first placed the bet. This offer is available for winning bets only with no opt-in required.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
In-Play Club. Receive a £5 free bet when you place 5 x £10 | free bet club | Bet 5x €10 on eSoccer, table tennis, football, or tennis on live in-play markets. Minimum odds of 1.50+ per selection | Bets on Price Boost or Enhanced Accas are not available with this promotion |
To join the In-Play Club stakers are required to register at reception and then prove their dedication to the club by wagering 5 x €10 in-play bets. Committed club members are credited weekly with a €5 free bet when they complete the ‘5x €10 bets per week’ rule.
Conclusion
The bonuses are lacking in value for a multi-billion betting pavilion like Bwin and they only give existing members a small life-boat to cling on to when signing up. In other words, there is not much to keep stakers betting at Bwin after they sign up for an account. The bright and generous days at Bwin where stakers were given free bets and big €50 cash credits are long gone. A lot of talk suggests that the GVC connection brought these drastic changes to the Bwin bonus program which were apparently needed to turn the business back into profit.
Sports betting
Bwin refreshed its own in-house sportsbook platform to help integrate new GVC owner acquisitions.
Betting and technology go hand in hand at Stakersland and our team of experts examine every betting house in the park. Nothing goes unturned here and this ensures that you get to experience all the best sports betting features day in and day out. It’s our aim to give you all the information and details on what each betting premise is offering, so let’s take a look at the Bwin sportsbook and all the features that can be found under their roof.
Sports
Fully localized sportsbooks are available to each country with a strong focus on football, basketball, ice hockey, and tennis. Many casino banners can be found which may or may not distract you from your sports betting. It’s clear the team have a got a good grip on the markets although horse racing and greyhounds could be better for UK stakers.
Betting slip
A limited bet slip in terms of wagering options, though it does contain a decent amount of supporting information about market status, odds highlights, features to automatically accept higher/lower odds, and send notifications about bet settlement via email/SMS. Combined and System bets are limited with many restrictions and a lack of sophisticated wagering options. They have managed to keep the bankers feature from the original Bwin bet slip though.
In-play stats
Live in-play matches are covered with video streaming and visualization widgets that contain live tracking and match details via Sportradar. A detailed timeline is also available for most of the major sports events. Information about previous form, head to head, and details such as lineups and standings are missing in general, nor are you able to access statistics from the interface. The only scores provided are for settled bets only.
Betting markets
Bwin features live in-play football events with roughly 112 markets early on and up to 55 markets after kickoff. 50 live and 74 pre-live markets can be found for ice hockey. Tennis offers 81 live and around 21 pre-live markets for a standard event.
Margins
Sport betting margins at Bwin sit in and around the market average. For the three top sports markets, football shows a pre-live margin of 5.4% and live margin at the point of 6%, and for ice hockey pre-game margins are 6.64% and in live that goes to 7.69%. For tennis, the margin range sits between a pre-live figure of 9.16% and 7.91% for in-play.
Event results
You will find no results or statistics from past matches here at Bwin. All info is direct to the settled bets and this only consists of the final scores. This lack of detail might also create issues when rolling back settled bets.
| Sports | margins | live margins | markets | live markets |
|---|---|---|---|---|
| tennis | 9.16% | 7.91% | 21 | 81 |
| football | 5.4% | 6% | 112 | 55 |
| basketball | 4.17% | 4.28% | 48 | 28 |
| ice hockey | 6.64% | 7.69% | 74 | 50 |
Our statisticians have shown us that the margins here at Bwin are near enough the market average, but there are one or two of the top events where the margins do creep up slightly. For example, the live margins for the English Championship sit at 8.23% whereas rivals such as Betfred and 888Sport offer 5.62% and 6.62% respectively. All in all, the margins do look to show some value though and overall, the football markets are worth betting on here. It’s good news for the German stakers who make up the majority of the crowds at Bwin.
Financial Limits
One of the most important aspects of any bookmaker is how they deal with their financial procedures. It’s something that we take very seriously and we do our utmost to bring you all the official banking information on each betting premise. This way you will always know what to expect when walking through the many betting entrances at Stakersland. Read on to get an up-to-date and full overview on the Bwin financials, you’ll then be armed and ready for all possible scenarios before and after walking through their doors.
Payment Method Restrictions
Which payment methods are valid when claiming my bonuses?
Bwin currently only offer sports bonuses that are activated by placing a bet, not making a deposit. Thus, there are no restrictions on payment methods being used. Bwin representatives confirmed that there are no general restrictions on deposit methods, however, they recommended to check the promo terms and conditions from time to time, especially for new offers.
The Influence of Third Party Agencies
What checks are being made and do they use any third party agencies?
Take note: The information that you share with Bwin is not private and they also reserve the right to share your data with the following:
Other companies in the GVC Group, to third party service providers of website hosting, maintenance, call centre operation, identity checking, information verification services, marketing, data analysis, research and surveys, third-party electronic payment processors, law enforcement and public authorities, third parties in order to enforce terms of use and any other agreement, with other online gaming sites, banks, credit card companies, and appropriate agencies when you are found to have cheated or attempted fraudulent activities on Bwin or any other user of our services, which may include but not limited to game manipulation, payment fraud, or prohibited transaction (including money laundering).
Bwin actively using Optimove to track your behavioral patterns and this helps them to effectively cross-sell and detect VIP players at an early stage. Be warned that these processes would also leave a soft footprint in your credit history.
Personal Data Transparency
Will they inform me about the automated checks being performed?
The Bwin terms and conditions state clearly that any deposits for UK stakers will only be allowed after the verification of the account has been successfully completed. A staker is not even allowed to browse the website until their account is 100% verified. Your information will therefore be subject to various checks and procedures in relation to your age, address, and identity, amongst other details. Bwin currently also reserves the right to share data amongst other businesses within the GVC Group, as well as other public authorities, third party agencies, law enforcement setups, and any other group to ensure the all the terms are being withheld between Bwin and their staker members. Optimove is also in place which means that the agency tracks and collects behavioural patterns, which is then used to cross sell products across Bwin and the GVC Group.
Social Media Communication
Will my financial disputes and complaints be answered on the social media profiles?
Bwin do cooperate with Askgamblers but only a small-scale level, just 4 out of 13 registered finance-related complaints have been resolved so far. Despite having seriously low Trustpilot ratings, Bwin representatives do not work on any of the customers’ complaints there.
Gambling Anonymously
Are my banking transactions with the bookmaker private?
Unfortunately, the Bwin, ElectraWorks Limited, and GVC names will appear in players’ bank statements by default. Hiding these names might only be available from the side of your own bank.
Withdrawal Timeframe & Common Complaints
How fast are the withdrawals and what do stakers complain about the most?
According to our tests, the withdrawal requests are usually processed within 24 hours. The customer service representatives warned us that it may take up to two working days to process withdrawal requests on their end. Some players make complaints about long withdrawal times, but it seems that in most cases Bwin manage to proceed with payments within the given timeframe. Terms and conditions state however that e-wallets are credited within 24 hours, Visa/Mastercard within 3-5 business days and bank transfers can take up to five business days.
Player-Friendly Withdrawal Limits
What are the minimum and maximum withdrawal limits available?
Bwin’s minimum withdrawal amount is set to €10 for all payment options, the maximum amount is not specified in their T&Cs or FAQs though. According to the Bwin customer service this is because the maximum amount depends on the payment methods, these methods then depend on the stakers country. Maximum limits can be checked with support but only when making a withdrawal request. There is also a number of payout limits in relation to bet settlements with many bets capped at €10,000 per day.
Withdrawal Options & Additional Costs
What are my banking options when withdrawing my funds and do they add fees?
The Bwin withdrawal options cover most of the payment methods with Visa, Mastercard, Bank transfer, Maestro, Skrill, Neteller, EcoPayz, Canadian EFT, Trustly, Moneysafe, MuchBetter, PayPal, and WebMoney. These withdrawal options are country-specific to your staker residence and must be confirmed on the withdrawal page. According to the Bwin Payment FAQ, Bwin do not charge any withdrawal fees but they do limit stakers via daily and monthly withdrawal cap amounts.
Regulatory Check Transparency
Are they clear about the Source of Funds and Source of Wealth procedures?
The Bwin T&Cs page and FAQ section does explain to stakers all about their “routine checks of the account aspects”. It states that these checks may occur from time to time without defining the specific reasons or documents that might be asked from stakers. The terms and conditions themselves do not directly inform you of the source of funds/wealth verifications, but only mentions the general security review that takes place.
Conclusion
Our biggest concern here is how the private data of our stakers is being used, with the major issue being that it’s shared through a never-ending list of contractors and service providers. They actively use marketing companies such as Optimove and so they will be following your moves around Stakersland. Should you at any time indicate any high roller patterns then they will be quick to assign a VIP casino manager to try and reel you in. Elsewhere, while they do offer a vast range of withdrawal options, we found the information on limits and processing time to be misleading. The limits are often doubled on some pages and this doesn’t always match what the customer service agents are saying.
Additionally, a lot of crucial financial information will only be available after registering and verifying your account. Withdrawal times are average on the whole but many times we noticed complaints about the long processing times. On the other hand, the rules do clearly state that deposits will only be allowed after account verification, and this does help to avoid unwanted difficulties when you do reach the withdrawal stage. It’s obvious that Bwin creates a lot of stumbling blocks for stakers when dealing with accounts and banking. It’s something to be aware of when betting here and it also shows that a lot of patience will be required when you head over to the Bwin banking desk.
Customer Support
Bwin’s customer support levels are not consistent enough to match their global status at Stakersland. Both their email and live chat answers were generic, formal, and with very little detail. Every response over live chat is followed by a repeated question about whether more assistance is required, further proving that there is no personal touch within this team unless you are assigned a VIP manager. Additionally, we found the representatives often ended the live chat on their own decision which is far from being customer friendly. You can contact the team via the 24/7 live chat, email, phone line and even direct messages on Twitter, which does show a small sign of initiative to improve their social media presence. Lastly, we didn’t find any SLA details or other relevant information in their terms and conditions but these are the usual tactics deployed by many betting sites here at he park.
We’ll now give you a rundown of our Bwin customer support test. We confronted the team from different angles to give you a full view of what to expect when you do make contact. The majority of the points being made are negative which doesn’t surprise us from what we have already learned about the Bwin betting house so far.
Support Speed & Resolution
How fast do they reply to my general queries?
You will not find a live chat button directly on the site. The live chat button, email address, and the link to the twitter profile can be found on the ‘Contact us’ tab in the menu. The average time of response via live chat is 1-3 minutes with an operator connecting in 1-2 minutes.
Live Chat Access
Is the online live chat tool available on the site?
Live chat is available to all unregistered players and ‘no deposit bonuses’ are not provided. Replies to our bonus bagging tended to be short and formal. It takes the team, on average, up to two hours to reply to emails in the morning and up to four hours in the evening time.
Support Team Competency
How quickly will the support team reply to complex queries?
Complex queries will take the team up to three minutes to reply with short answers coming back most of the time. Sometimes we were only given a web link to find our own answers.
Level of Technical Expertise
Are the support agents sufficiently trained to answer technical queries based on odds, margins, and markets?
The Bwin live chat agents could not provide us with any information on their odds and markets, showing a lack of knowledge surrounding technical sports betting questions.
Unregistered Staker Support
Will the customer service team interact with unregistered stakers and will I get a free bet?
Bwin’s customer service representatives do not provide their customers with bonuses via live chat. In fact, some agents even attempted to end the chat as soon as they had answered the question, leaving no room for further discussion.
Professional & Friendly Service
What type of response will I get when requesting a bonus from the service team?
The Bwin representative’s reaction to the first bonus request was very much in a formal manner. However, their replies soon became rude after being asked for a free bet repeatedly.
Customer Service Knowledge
Will the agents provide the correct information about payment limits when compared to the terms and conditions on the website?
One of the support agents provided us with the same banking limits information stated in their online Help section. The other agent decided to send us a direct link without giving any additional details in the chat box whatsoever.
Willingness to Help Out
Will the support representatives help me navigate around their website?
Bwin support agents do provide a link to a particular page upon request, however, they don’t give any extra help in the sense of directions or further explanations.
Tolerance Levels
Does the support team have a high tolerance level for repeated bonus requests?
Our continual questions on free bonuses led to short and formal responses that eventually bordered on the verge of rudeness from each representative that we spoke to.
Onsite Support Efficiency
How efficient is their onsite Helpdesk compared to the competition?
The Bwin Help section is detailed and contains most of the information that you would ever need. However, this information contradicted the General Terms and Conditions on several occasions in relation to customer service guidelines.
Conclusion
The Bwin customer service team communicate with a lack of friendliness and they are missing that all-important personal touch. All messages are formal without the necessary details to give you the full answers that you are looking for. All too often we found that the support agents left the chat as soon as your question was answered, leaving little room to discuss any topic further or ask more questions.
Conclusion
The Bwin customer service team communicate with a lack of friendliness and they are missing that all-important personal touch. All messages are formal without the necessary details to give you the full answers that you are looking for. All too often we found that the support agents left the chat as soon as your question was answered, leaving little room to discuss any topic further or ask more questions.
The FAQ section below will help you along with any customer service issues that you might come across on your travels around the Bwin betting pavilion:
Are you able to complain about Bwin?
According to their terms and conditions, complaints should be raised with the customer service team first. If a staker is not satisfied with the decision, a complaint can then be made to complaints@bwin.com or via their snail mail option. A player can expect to receive an acknowledgement of the receipt within 24 hours and a resolution within eight weeks.
Where can I complain if they refuse the withdrawal?
If you’re looking to make an official complaint then you can send your issues to their ADR (eCOGRA) or you can choose to go through the European Commission Online Dispute Resolution team at: http://ec.europa.eu/consumers/odr/
How do stakers rate the Bwin customer service?
Staker feedback about the Bwin customer service is mostly negative. Many complaints surround support agents not being helpful, not willing to provide information and/or explanations, and generally not being polite and friendly.
Up or down
The uptime rate for Bwin is not what you would expect for such a large-scale venue of Stakersland. You would at least expect 99%+, but no, an uptime rate of 98.16% has been assessed and ultimately, this means that stakers can expect some issues in and around the Bwin premises. On the plus side though is the fact they scored 64/100 on the Google page speed rating which is higher than the market average. The optimisation of the site is notable but keeping the site up to date with all the mod cons of the web development world does eventually take its toll. Stakers can expect updates to the site once every few months and during these updates the Bwin betting rooms will all be completely offline. You’ll only be able to view the “closed for maintenance” sign until all the necessary work has been carried out.
TECHNOLOGY
Bwin is powered by the C# MVC application for their backend and uses the MSSQL database. Their front-end is built with an angular framework which is up to date and a useful, fast solution. The data communication is based on both http callback requests and web sockets connected to various local and remote platforms.
DATA CENTER
Bwin is hosted in a private data center in Austria with three subnetworks assigned to them by RIPE and mounted as ORG-BIEA1-RIPE. For protection from DDOS and security attacks, Bwin uses Cloudflare which is the market standard, and they do engage with Akamai for parts of their content delivery as well.
SSL CERTIFICATE
Bwin uses a wildcard certificate from DigiCert which comes with respectable 256-bit encryption technology. The cost of a certificate is $1999 per annum. This 256-bit certificate encryption algorithm allows stakers to put their mind at ease in relation to site and data security.
In conclusion, the technical development and maintenance being carried out behind the scenes at Bwin is respectable and contradicts the front of house and admin issues that we have already discussed. The obvious expertise amongst their personnel seems to be making a positive difference with the overall Bwin structure. We do believe that their Angular technology could be replaced with React to boost the overall productivity of the site, especially when it lags during live in-play events. This tech update would at least make things a lot more efficient for stakers betting on the live markets.
countries where Bwin is licensed
As we mentioned at the start of this review, Bwin sits within the grounds of the GVC Group after a successful €1.1 billion takeover of Bwin Party Digital Entertainment, beating Stakersland rivals 888 Holdings to the lucrative acquisition. It certainly helped the GVC Group financial situation and Bwin Party has started to show positive revenues again. More importantly though, there has been little value shown for stakers and in turn there is very little to shout about from up here at Stakersland HQ when it comes to Bwin. It’s a large-scale betting venue but there are too many issues when you step through the doors.
Bwin’s overall reach is an advantage though and their signup form is accessible to many staker residencies. This has been made possible through acquiring various licenses across many jurisdictions. In fact, Bwin has managed to obtain nearly all the available gambling licenses available to them. However, in doing so they are constantly striving to meet all the necessary standards and regulations and we will touch upon these issues shortly. Most of the revenue comes from Germans and Austrians, although many more local licenses are held in France, Spain, Italy, Belgium, Spain, Malta, Gibraltar, and the UK. The betting group has even stretched out to the Amerindian reserve of Kahnawake for their Canadian stakers, and their New Jersey license should serve them well for future dealings with US stakers.
Bwin lay claim to the one of the biggest collections of betting licenses which is allowing them to operate all across the world. Licenses from the UKGC and MGC help to keep up their appearances amongst the bigger staker communities.
Location-wise, Bwin offices can be found across several locations. Many published vacancies for technical, QA, and marketing specialists can be found in Vienna, Austria. Their main office is located at Marxergasse 1B; 1030 Vienna, Austria, which is actually the building in the center of Vienna that they exclusively own. Social profiles suggest that this Vienna office is the largest of the lot but we also found a sizeable development team in Bulgaria as well.
In terms of sanctions, Bwin has been involved with one or two cases with the UKGC, the Dutch, and the New Jersey gambling authorities. On 26th January 2018, ElectraWorks received a warning and a €350,000 financial penalty by the UKGC for the following allegations:
1) Advertisements published on websites controlled by the Licensee did not state significant limitations and qualifications, despite there being space to do so.
2) the Licensee failed to ensure that an individual who held the management office for marketing held the requisite personal management licence (PML).
Further fines have also been paid in relation to the failings of self-excluded stakers with the New Jersey regulators, and also the failure to hold a license for eGaming within the Dutch jurisdiction. It’s not surprising that these fines and sanctions have been made when you look back on all of Bwin’s negative feedback.
Questions
What documents do Bwin require for account verification?
A list of required documents will be provided in an email upon account registration. For identity checks, they require a valid passport and a valid ID card (front and back). Bwin accept the following as proof of address: bank/savings account statement (issued in the last 3 months), your utility bill such as water, gas, or electric (issued in the last 3 months), a council tax bill (issued in the last 12 months), a HMRC tax notification (issued in the last 12 months), a tenancy agreement (issued in the last 12 months), and a mortgage or home loan statement.
How long does it take them to settle the bets and payout?
Bwin uses all available sources to settle wagers from Sportradar data and official results to satellite broadcasts from their own trading team. Bets are generally settled normally in the shortest time possible as soon as reliable information is made available. Live in-play events are settled on the fly and any related match bets for those events are settled instantly. However, there might be occasional delays of up to 24 hours for lower division leagues.
How to request a withdrawal and how long does it take?
Withdrawals can be requested in your account area when logged in, provided that your account is fully 100% verified. The funds will be paid out via the same method they originated from and in the same currency. It may take up to two working days to approve the withdrawal request from their side and the rest of the time then depends on the selected payment method. Take note that card withdrawals may take up to five working days to be processed by the bank.
Are multiple accounts allowed?
Only one account is allowed per customer and Bwin will close accounts if multiple accounts are created by the same person. In any case where Bwin finds out that accounts were opened for fraudulent purposes, they do reserve the right to withhold the funds on all balances related to those accounts.
Is it safe to open an account with Bwin?
Bwin has a very low Trustpilot ratings with a lot of stakers complaining about the long verification procedures and funds often being withheld. Another common complaint is based around their betting limits and accounts closing down for unclear reasons. Should you consider taking advantage of the Bwin betting house, be warned that there is little chance that you could ever proceed with your complaint any further than the Bwin helpdesk.
VPN usage - legal or not?
The Bwin terms and conditions do not mention anything about using anonymizers or VPN services on their website. The support only confirmed that VPN usage is prohibited, without referring to any specific clause of their general terms or other documents and agreements. What matters most though is that their system does block access to the website whenever you try to use VPN connections with the site simply refusing to load.
gross gaming revenue
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time to make €250K
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Many claims of scamming, theft, and multiple account blocking without reason is cited. Lengthy withdrawals and payments not being processed at all take up most of the other complaints here. Smaller issues include rigged games, inefficient customer service, and slow payouts, so it’s the same type of complaints popping up time and time again ever since the profile was created.