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PaddyPower review
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Paddy Power is one of the largest joint British and Irish betting houses within the expansive Stakersland grounds.
Stakers from across the UK and Ireland can sit and relax on the rooftop terrace of Paddy Power HQ, as they enjoy the daily bonus firework show that keeps bankrolls topped up and the atmosphere cheerful. Paddy Power is one of those venues in which anything goes and while they might be daring when it comes to marketing, the attraction is obvious with a large-scale community of 1.8M active stakers walking through the doors. Great Britain and Ireland are the two popular locations from which stakers travel from to reach Paddy Power, so you can expect all the typical markets to be available. Football, horse racing, and greyhound racing is all widely available to bet on, as well as an active esports room full of odds and predictions on games like Dota, League of Legends, and CS:GO. Esports is a growing market but this does mean extra work for security who need to keep their eyes peeled for underage stakers trespassing on their property.
A top attraction for stakers as they walk through the welcoming doors of Paddy Power HQ is the generous limits on offer. The maximum payouts range from £1,000 up to £1,000,000 and this all depends on the sport and event type that you are betting on. The top tier football events and typical markets such as match betting, total goals, correct score, handicap betting, and Asian betting all offer a maximum win of £1,000,000. Payouts do drop significantly for the lesser known leagues and events to £10,000. Niche markets like politics and TV betting also drops further to £5,000. North American leagues like the MLB, NHL, and NBA all offer £100,000 for the popular markets and these also can drop to as low as £50,000. Even the virtual sports markets enjoy a nice £20,000 limit and it shows that stakers can enjoy a lot of winning potential here. For Paddy Power to payout these limits they would need to have their doors open for 24 hours to reach the £1 million mark, and just 7-8 minutes if a staker has a punt and wins on a political bet. Even with these larger than average limits, Paddy Power will have the funds to process your withdrawals at any given moment. As is current with the times, you will need to have completed the source of funds and wealth procedures beforehand if you want to enjoy a smooth banking transaction.
Paddy Power focuses 75% of their time on the sportsbook and it makes sense with 1.8M UK and Irish stakers spending on average around £30-35 per month. Limits up to £1 million on local markets is an understandable attraction set out by the Flutter owners, too.
The Stakersland financial team have been busy bashing the numbers and found that the Paddy Power house takes home £38 Million on a monthly basis with a calculated average spend per player of £30-35. It’s worth a mention that while many of our betting houses at Stakersland enjoy a 50/50 split between sportsbook and casino sales, Paddy Power is predominantly focused on sports with only 25% of revenue coming from their casino lobby. The annual turnover for Paddy Power at Stakersland is currently reaching the £420M mark which is just under half of what the owners Flutter Entertainment rake in. The recent Flutter collaboration between Paddy Power and Betfair has managed to put the GVC Stakersland union in the shade with their recent profits. The UK combo of Paddy and Betfair has proven to be a strong union here at the park and has given stakers access to a superb range of betting services and features. For a quick comparison, Ladbrokes is one of Paddy Power’s main competitors at Stakersland with a similar staker community of 1.6 million and £460 million in annual revenues. It’s close run between the two but Ladbrokes is not really a place that our Irish stakers tend to visit, giving Paddy Power complete control over the Irish betting community. Betfred is another well-known UK brand here at Stakersland but it doesn’t quite hit the levels that Paddy Power enjoys. The 540,000 staker community and annual £225 in revenues come short of what we found in the Paddy Power financial reports.
PaddyPower Offers
The Paddy Power community of 1.4 million active monthly stakers is largely made up of the UK and Irish crowds. We can see a few traveling in from the US, but these are more than likely to be British stakers working abroad, here’s the demographic rundown:
| United Kingdom | Ireland | Spain | Malta | |
|---|---|---|---|---|
| monthly | 1.3M | 489K | 7.3K | 2.2K |
| License |  |  |  | |
Social Buzz
The Askgamblers profile holds 30 reviews and only five out of 19 complaints have been marked down as resolved. Saying that, the majority of comments are positive though with plenty of staker satisfaction around promotions, customer service, and the general selection of games. Any negative comments are based on accounts closing without reason.
A 1.8 rating from 407 votes is not the best reading but there is some light with 49 out of 53 comments being marked as ‘green’ and positive. Many of these comments are linked to the fantastic offers available and the fast verification process. Sign-up and bonus opt-ins are the major upsets on LCB.
Bonus clash
Paddy Power can be described as an active volcano when it comes to bonuses. You are greeted at the entrance with fireworks and you get thrown dozens of regular and temporary bonus campaigns all throughout your Paddy Power journey. It’s a true home for the most sophisticated of bonus mathematicians, though sometimes the offers are bursting too much when it comes to details. An intense line up of Power Up offers can be found across the premises which do overwhelm at times. All in all, these bonus promotions are designed to incentivise the wagering of recreational stakers somewhere in the range of 15-30%, so keep your bankroll in mind and consider the whole bonus offer before you jump in and bet.
“The amount of promotions available is ridiculous. Right from the start you are spoilt for choice and you might not know what to try first. All the rules are easy to follow and the rewards are just great.”
“The best things at Paddy Power are their seasonal promotion ideas or the ones bound to special events. You don’t know what they will offer you tomorrow and it’s one of the main reasons to check back with them regularly.”
“Although there are tons of promotions, most of them don’t have decent rewards. There is a lack of free bets that players would like to see and I think we deserve more than £10 free Acca bets.”
“The majority of the offers are temporary and if you are not interested in the linked events, you should just skip until another day. It wouldn’t be a problem if the rewards for regular promos were higher.”
It’s a Paddy Power bonus party every day and we’ve gathered up a total of nine promotions available to stakers right now. Insurance bets, power ups, free bets, cash prizes, early payouts, and tournaments can all be found pinned up on the bonus board. Read on and we’ll explain all:
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Bet £10 get £30 in Free Bets + £10 games bonus + 10FS  | Welcome Bonus | Min bet £10, min odd 2.0. SMS verification required | New customers only |
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
£10 Risk Free First Bet with Promo Code YSKAMR | Welcome Bonus | Max refund is £10, Custom system types are restricted | New customers only |
A carefully designed campaign for those who decide to bind their betting lives to PaddyPower. As a new staker you are required to deposit the amount of £10 or more (more is dangerous in this case) and wager it as you prefer with only a few exceptions. Should you lose, the PaddyPower team will reward you with £10 in cash for your second bet attempt, but you’ll then be on your own with no extra backup from Paddy Power.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Rewards Club | free bet club | Min odds of 1/2 (1.5) or greater. Bets on Sports, Lotteries or Virtuals only | Cashed out and void bets do not qualify |
Join the weekly club and earn rewards from your wagering. The qualification conditions are rough though and you are required to wager one bet of £5 to be credited with a Power Up. To get a £5 bet and a Power Up you’ll need to wager five bets of £5 each. If you want to take full advantage of the offer then a total of five bets of £10 are required to get £10 and a Power Up. All you need to do is remember to repeat the same steps the following Monday to be a keep your club membership open.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Sportz Quiz | Challenge | Free to play game | Max weekly free bet of £100, Max stake £10 on Power Ups |
Complete the quiz of 10 questions each day and look for your updated position on the leaderboard. The quicker you answer the questions, the higher your score, and the better your prize will be. Paddy Power is offering 1000 prizes of £1 and 4000 Power Ups in total. The winner gets the top prize of £100 but you’ll need to be patient as all prizes tend to get credited the following Tuesday.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Acca Insurance | acca insurance | Place 4+ fold ACCA or Same Game Multi bets with odds of 1/5 per leg and receive a £10 free bet if one leg of your 4+ ACCA loses | Horse racing does not qualify for this promotion |
Consider yourself a temporary holder of a £10 free bet if one leg of your 4+ fold ACCA bet loses. All sports and markets are available except horse racing for this bonus offer and the minimum odds need to be 1/5 (1.2) per leg. You can claim this offer every day and the bonus is valid for seven days as soon as it’s credited to your account.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Power Ups | boost | Place an in-play bet of £5 with odds of of 1/5 (1.2) | Restricted to specific leagues both for qualification and further re-wagering |
Take a step into the unknown and earn Power Ups by wagering on events you would never usually be interested in. Paddy offers a Power Up for bets on eSports, live in-play Snooker and Darts. Powerups expire in 24 hours, so you must have the knack to wager them in time before all your hard work is lost.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Got Friends? | Other | Referred players are required to wager £10 with the odds 1.5 per selection | Family members with the same address and name are restricted, number of other restrictions apply |
If you have friends in the UK or Ireland who have not heard about PaddyPower, you may want to join in on this easy-to-win Free Bet Club. If you’re friends are 18+ and they want to join in with the Paddy Power experience then you need to keep this insurance bet in mind. You can get rewarded with £20 in cash when your friends wager £10 on Sports, Lotto Bets or Games/Vegas slots. Of course, the more friends you refer, the better it is for PaddyPower. They are willing to pay a maximum of £200 per month which is definitely worth sending a few messages out.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Daily Extra Place Races | Extra Places | Follow the daily racing schedule for extra position details | No official restrictions |
A typical racing promotion targeting the UK market but it’s still significant should your horse finish in the extra places. Paddy Power adds additional horse races for all stakers depending on the daily schedules so you’ll need to check back each day for the full details.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Best Odds Guaranteed | Best Odds Guaranteed | UK & Irish Horse Racing from 8 am on the day of the race | Restricted for ante-post odds, live in-play, combined horse bets and bets on international racing |
Forget about any of the odds changes for races taking place throughout the UK and Ireland. PaddyPower will payout the highest odds should the Starting Price be bigger than the price that you initially bet on. It’s a simple offer but such a valuable deal for stakers.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
2 UP - You Win! Offer | early payout | The team you back leads by 2 goals | Pre-match events and 1x2 market only |
Get paid early should the team you are backing ever manage to go two goals up at any stage in the match. The promotion applies to pre-match singles in the Win-Draw-Win market only and to all Premier League, La Liga, and Bundesliga games. Payouts are limited to £2,500 per staker per day on this offer.
Conclusion
The Paddy Power marketing team are a busy bunch of people with 15-20 promotions readily available for stakers at any point in time. Eight or nine of these are unique while the rest are duplicate offers based on special events and races. Either way you look at it the team are working hard to keep you entertained and your bankroll topped up. As we said, many of these promotions are seasonal and connected to the top sporting events throughout the year, so you can be sure to find something when those big occasions do come round. The added benefit for stakers is that they also run several campaigns which are free to join and offer real cash prizes. You won’t be scratching your head over how to claim these bonuses either as our own team have confirmed the bonus rules are clear and explained in simple terms.
Sports betting
Paddy Power develop their own in-house sportsbook technology to cater to their Irish and UK stakers.
Our Stakersland betting techies love nothing more than to scrutinise each and every bookmaker in the park. They do this to ensure that you can enjoy all the modern and latest betting features available. We check on all betting halls and side rooms to make sure these bookmakers are delivering the best possible entertainment to each and every staker that steps onto their property.
Sports
The major sports betting markets at Paddy Power are football followed by horse racing and the greyhounds. There is no custom geolocation or player specific preferences available, meaning that our Stakers from the UK and Repblic of Ireland will see identical sportsbooks which is fair enough for an exclusively British bookmaker.
Betting slip
It’s a light and floating betting slip to wager single and custom multiple options such as Goliath, Heinz, Lucky 15/31/63/ Patent, Yankee, and a few others. There are no features for custom trading such as accepting or declining higher odds changes while live in-play, nor is there an option to be notified via SMS or a browser update upon bet settlement.
In-play stats
The live in-play page is a complicated setup with no signs of statistics or links to an external site. It does look cluttered and it feels as though they’ve taken ideas from multiple sites and then tried to squeeze them all in to one section. There are no obvious patterns in design which have been inherited from page to page, and that Sportradar widget does look excessive.
Betting markets
Paddy Power provides stakers with up to 121 football pre-match markets and up to 100 markets at kickoff. Tennis holds around 62 options in the live market and 68 pre-match markets as well. Elsewhere, other sports like basketball offer 251 pre-match markets and ice hockey provides slightly less with 35 markets for pre-live betting.
Margins
Paddy Power sports betting margins match up with the market average. If we take three popular sports then the football pre-live margins will be 7.35%, with live margins at 5.49%, tennis comes in at around 7.91% for live to 9.25% for pre-match, and ice hockey offers in-play margins of 10.62% and pre-live at 11.28%.
Event results
Paddy Power justifies the title of a typical UK bookmaker. All that can be found here are the results for the horse and greyhound races. Without their own results, it would be reasonable to link their prematch markets with Sportradar at least, but Paddy Power refuse to do this. According to customer service, the team use the online Sofascore data to payout their stakers.
| Sports | margins | live margins | markets | live markets |
|---|---|---|---|---|
| tennis | 9.25% | 7.91% | 68 | 62 |
| football | 7.35% | 5.49% | 121 | 100 |
| basketball | 7.47% | 7.18% | 251 | 157 |
| ice hockey | 11.28% | 10.62% | 35 | 61 |
The margins at Paddy Power are close to the average mark for sports betting in general. We did find top events like the Champions League and the English Championship to show slightly higher margins than we expected though. Paddy’s 7.07% margin on the Champions League, for example, shows a lot less value than their rivals Coral or Bet365 with 5.74% and 5.64% respectively. The live Champions League 8.10% margin is a bit closer to home though with those same competitors offering 8.81% and 6.35% margins. Being such a football-orientated bookmaker, we would have expected to see more value in their margins. But the stakers obviously enjoy the experience as a whole and don’t mind (or don’t realise) the slightly higher margins being offered here.
Financial Limits
Stakersland is deeply committed to making sure that all stakers get access to nothing but 100% factual information. Our mission is to gather up all the important financial data about our bookmakers, no matter how big or small, and then display them in a way that gives you all the facts in one place. We highly recommend that you read through the following table and fill yourself in with all the facts about Paddy Power.
Payment Method Restrictions
Which payment methods are valid when claiming my bonuses?
Only debit/credit cards and Apple Pay are eligible payment methods for receiving your bonus money at Paddy Power. All deposits via e-wallets including Neteller, Skrill, PayPal, and PaysafeCard are excluded from their sports promotions.
The Influence of Third Party Agencies
What checks are being made and do they use any third party agencies?
Paddy Power uses external sources such as financial institutions and third-party reference agencies to verify ages and the accuracy of registration details. Flutter Entertainment plc operates businesses in multiple jurisdictions and some of which are not located in the European Economic Area, so they reserve the right to transmit your data outside of the UK for any purpose that they might consider. Compared against all the bookmakers here at the park, Paddy Power is very careful about the way they describe their privacy. Though it does lack clarity about who and how the information is used and whether credit history would contain any records after the checks are completed.
Personal Data Transparency
Will they inform me about the automated checks being performed?
The Paddy Power terms and conditions informs stakers that their details might be used to verify their identity prior to making a deposit. Additionally, the FAQ section also states that they perform electronic checks of all details entered upon registration. The automated check is being performed right after account creation, and in case it fails, Paddy Power will ask to confirm the entered information and will lead you to the document upload screen. Take note that the deposit button remains inactive until your account is fully verified.
Social Media Communication
Will my financial disputes and complaints be answered on the social media profiles?
Paddy Power do cooperate with the Askgamblers community; however, this is not carried out on a regular basis and so there is a lot of financial issues still unresolved.
Gambling Anonymously
Are my banking transactions with the bookmaker private?
Be aware that the company name ‘PP online’ will be visible on all banking transactions and will remain on the history of all bank statements. There is no current method available to change this and keep your transactions private.
Withdrawal Timeframe & Common Complaints
How fast are the withdrawals and what do stakers complain about the most?
According to our tests, withdrawals are usually processed on the same day and following our chats with customer service, withdrawals are generally approved within 12 hours. The withdrawal section gives the following processing times:
- Debit/credit cards takes 2-3 working days
- PayPal, Skrill, Neteller takes 1-4 hours
- Bank transfers takes 1-5 working days
However, as a market standard there are several reports from players about the withdrawal process taking weeks despite their accounts being fully verified.
Player-Friendly Withdrawal Limits
What are the minimum and maximum withdrawal limits available?
In general, Paddy Power do not state any minimum or maximum limits for staker withdrawals. There is however a £10 minimum limit whenever you request a bank transfer withdrawal.
Withdrawal Options & Additional Costs
What are my banking options when withdrawing my funds and do they add fees?
The available Paddy Power withdrawal options are as follows:
- Debit/credit cards
- PayPal
- Skrill
- Neteller
- Apple Pay
- Bank transfer
Paddy Power do not charge their players any fees throughout the banking process, however, there might be fees applied by the payment providers so do check those details before you confirm the transaction.
Regulatory Check Transparency
Are they clear about the Source of Funds and Source of Wealth procedures?
The terms and conditions inform stakers in a straightforward manner about the Source of Funds checks that might be performed within the frames of their AML policy, without actually specifying the exact document list they would request. Support representatives said that the only thing they ask from players for the Source of Funds verification is a picture of the bank card used for depositing. Bank statements can be used as a proof of address but this is not required for the Source of Fund/Wealth verifications.
Conclusion
Paddy Power provides stakers with a healthy list of popular payment methods and they do claim to carry out fast payouts, although this does not always seem to be the case with some staker complaints revealing lengthy withdrawals. According to our tests, the withdrawals are usually processed on the same day and account verification was fast. However, we have not yet attempted to complete a full insight into the Source of Wealth procedures by touching the upper limit of £10,000 in accordance with 5MLD. As we currently see it, the procedure is not clearly described nor are the customer service team aware of the procedure details. There are no upper limits for withdrawals and the lowest withdrawable amount is also practically non-existent which is great for stakers. Checks are performed before the depositing function becomes available but the procedure is clear and accessible. The only real downside here is that Paddy Power is not active enough when it comes to cooperating with their staker community on financial matters, or on any matter for that fact. From the top level, the Flutter group is a publicly traded and profitable company and so there should be no problems with official procedures as they will need to be fully in compliance with all regulatory requirements.
Customer Support
Paddy Power make use of a chat bot as their front of line support service and so depending on your level of query, you may or may not find joy in the answers you receive. If you do need a human level of service then the agents tend to reply quite slowly in relation to other betting rivals from the UK and abroad. Most answers tend to be generic, neutral, and not always in true relation to your original question. A little patience is required here but you do eventually get the answers that you are looking for. In terms of contact options then it’s just the live chat that is currently available. An email address can be found but this is only in relation to the KYC procedure. For any SLA regarding customer support, there is nothing within the terms and conditions nor is there any relating information found on the site regarding the subject.
Support Speed & Resolution
How fast do they reply to my general queries?
Don’t expect a personalised customer service at Paddy Power. Firstly, you get connected to the chatbot which tries to find a correct answer to your query. As soon as you request an agent to take over the chat, you will be redirected in 1-2 minutes and it takes the agent 2-3 minutes to reply to our messages.
Live Chat Access
Is the online live chat tool available on the site?
Unregistered stakers are unable to contact the live chat feature. After an account was created, we asked support agents whether it was possible to get in touch with them in case of any login issues and we were advised that live chat should work straight from the Contact page. Emails are not an option so we could not calculate their response time through this contact channel.
Support Team Competency
How quickly will the support team reply to complex queries?
It takes the Paddy Power team up to four minutes to reply to complex queries such as detailed questions on the verification process or similar financial issues.
Level of Technical Expertise
Are the support agents sufficiently trained to answer technical queries based on odds, margins, and markets?
The support team could not provide us with any specific information on the odds and margins available at their site. The Paddy Power agents are entirely focused on marketing and so there is no technical knowledge available except for discussion on bonus rules.
Unregistered Staker Support
Will the customer service team interact with unregistered stakers and will I get a free bet?
We found that it is not possible to request a free bet as an unregistered staker at Paddy Power. We did ask for a free bet after registration but they refused to credit ‘no deposit bonuses’ as a general rule.
Professional & Friendly Service
What type of response will I get when requesting a bonus from the service team?
After many bonus requests the agents continued to give generic responses. They explained that all their bonuses require a deposit, which is actually not the case as some are free to play. It’s also possible to subscribe to their offers and newsletters in order to get an occasional special bonus. It raises a concern that their support training does not cover the full range of promotions available.
Customer Service Knowledge
Will the agents provide the correct information about payment limits when compared to the terms and conditions on the website?
Withdrawal and deposit limit information received from the customer service team matches up to the information within their help centre. It’s unlikely to be a problem in this specific part of the Paddy Power house as this is standard training material that all call center agents have access to.
Willingness to Help Out
Will the support representatives help me navigate around their website?
Paddy Power agents actively try to help and explain how to navigate the premises and they do provide specific links upon direct request.
Tolerance Levels
Does the support team have a high tolerance level for repeated bonus requests?
Regardless of our repeated bonus request, the tone of conversation remained neutral and professional throughout. The customer service agents are obviously trained when it comes to the service standards that stakers expect. However, you should not expect a personalised or professional service. It’s strictly general betting information only as we were advised to check the promotions page for any technical bonus related queries.
Onsite Support Efficiency
How efficient is their onsite Helpdesk compared to the competition?
The Help Desk section is made up of several drop-down lists and these answer all the common Paddy Power questions. The Contact page is also divided into drop-down lists according to the subject issue, however, strangely they all display the same chat button upon clicking at them.
Conclusion
The Paddy Power support team are efficient to a certain extent but lack the knowledge to answer any technical questions. The agents replied to all our queries in a polite and professional manner, though it’s not the fastest customer service with an average waiting time of four minutes. Replies were mostly generic and they did not always cover our initial questions, for example, we had to ask them several times regarding the documents for the SoF procedure before they eventually provided us with information. It’s clear to see that the agents are a back-line support for when the chat bot fails to provide the right information, but perhaps they need to be trained to a higher level to take care of technical queries.
Conclusion
The Paddy Power support team are efficient to a certain extent but lack the knowledge to answer any technical questions. The agents replied to all our queries in a polite and professional manner, though it’s not the fastest customer service with an average waiting time of four minutes. Replies were mostly generic and they did not always cover our initial questions, for example, we had to ask them several times regarding the documents for the SoF procedure before they eventually provided us with information. It’s clear to see that the agents are a back-line support for when the chat bot fails to provide the right information, but perhaps they need to be trained to a higher level to take care of technical queries.
Should you run into any problems with the Paddy Power support service then this short Stakersland FAQ should help you to move forward with your issues:
Are you able to complain with Paddy Power?
Players are asked to send their complaints to the PP escalation managers via escalations@paddypower.com. It might take at least 10 days but no longer than eight weeks for the issue to get fully resolved.
Where to complain if they refuse the withdrawal?
UK residents can lodge a complaint through IBAS. Players from Ireland can request an investigation by MGA, though MGA does not handle these queries directly any longer. Independent ADR services is now a requirement from the operator.
How do stakers rate the Paddy Power customer service?
Stakers rate the Paddy Power support negatively because of the long waiting times while communicating with the representatives. You need to be aware that you will be greeted by a chat bot whenever you need help.
Up or down
The doors at Paddy Power are open more often than not and this is all thanks to their respectable uptime rate of 98.94%. According to our metrics and analysis system, the rate happens to fluctuate around the 99.5-99.9% mark. If we look across Stakersland then this result is very appealing to those looking to bet with Paddy Power. On a technical point, it’s also an impressive rate considering the fact that Paddy does not use any third-party protection of its own servers. To enter the realm of Paddy Power, you need to download about 1MB of data scripts to the browser which is an excellent optimisation and well above the present-day market level. But despite this, Google Page Speed analysis shows a rating of only 25/100. This suggests to us that the technology and server settings are not completely optimized and shows room for improvements behind the scenes.
TECHNOLOGY
The weakest part of their sportsbook is content delivery as they are still using HTTP queries to deliver changes to their running odds. So far, Paddy Power has not mastered real-time data websocket updates. Stakers are therefore suffering a lag time of 2-5 seconds after the odds changes take place in the database. Paddy Power uses a mixture of native Javascript and Angular framework. The backend is written in Java and they make use of the Apache Kafka technology for the web server.
DATA CENTER
The Paddy Power servers are located in the UK. The BETFAIR data center is a powerful solution that offers a smooth operation overall. It’s the closest route for both British and Irish stakers, however, it is worth noting that Paddy Power servers do not use external protection from Cloudflare. This means that they are vulnerable when the data center network loads up, subjecting them to sophisticated forms of attack and security breach attempts from abroad.
SSL CERTIFICATE
The Flutter Entertainment Group is obviously very proficient in the arts of closing business deals in their favour. Paddy Power uses a certificate from HydrantID. The cost of the certificate is approximately $120 per month. One of these can secure 10 domains which is $12 dollars per month for each site you secure through this SSL provider. It’s a decent certificate as well with a high level of protection via the 256-bit encryption and 2056-bit root key, it’s the current standard for online bookmakers.
To summarise the Paddy Power sportsbook, the structure is well-made from a technical perspective and it’s clearly one of the leaders in our technology ranking list here at Stakersland. The optimisation is something that they have diligently worked on and while there is room for improvement, stakers can enjoy a smooth journey throughout the Paddy Power grounds. However, should these words be read by any of the Paddy Power developers out there or if you know one of them, it is worth giving them the only words of advice from our team of experts and that is, “DO NOT AVOID WEBSOCKETS!”
countries where PaddyPower is licensed
If we look at Paddy Power with a view from above then the company itself was founded in 1988 in Dublin, Ireland. It’s not only a successful betting venue at Stakersland as it also successfully conducted operations through a chain of licensed betting shops across the Republic of Ireland and the UK. In recent years, the decision to join forces with Betfair proved to be a clever move by all owners involved and the merger was finalised on 2nd February 2016. As it stands, the business is divided as a 52% share for Paddy Power and a 48% share for the former Betfair shareholders. The Paddy Power Betfair conglomerate now houses offices all over Europe from Dublin to London to Halifax, and then further afield to places like Cluj in Romania, Porto in Portugal, and of course the sunny climates of Malta as well. The Dublin office is expanding rapidly with plenty of managerial positions available and the tech and development teams are exclusively based close to home in both Dublin and London. Due to the focus on UK and Irish stakers, the bookmaker currently holds gambling licenses from both the UK and Irish authorities. Though they do also hold a license from the Maltese authorities to welcome those stakers entering the Paddy Power premises from abroad. To finish up our top-level company investigations, Paddy Power Betfair is part of the Flutter Entertainment PLC name that we previously mentioned earlier. This overriding company boasts six sports betting and casino operators in the shape of Paddy Power, Betfair, Adjarabet, Sportsbet, FanDuel, and TVG. Besides their dominant European operations, they are also heavily linked to the USA and Australia.
Paddy Power’s focus on the local stakers go hand in hand with their Irish and UK betting licenses, although the inclusion of a license from the Maltese authorities does go to show the wider access available for stakers further abroad.
In terms of sanctions, we found significant actions have already been taken against Paddy Power Betfair Entertainment back in 2018. This included an investigation on the failure to interact with stakers who were displaying signs of problem gambling as is required by the social responsibility policy, and they also failed to adequately carry out anti-money laundering checks. As a result, five customers were able to gamble extensively despite indicating compulsive gambling behaviour. The UKGC agreed to a divestment of £174,881 and payment in lieu of a financial penalty of £349,762.
Questions
What documents do PaddyPower require for account verification?
Paddy Power accept passports or driving licences for the identity check and a utility bill, bank statement or a council tax bill for address verification, and all address documents should not be older than 3 months. The source of funds and source of wealth procedures are not documented and neither is the customer service able to give any clarity in this regard. Their terms of services are limited and state in section 7.2.4. that, “As required by our anti-money laundering obligations and/or as part of our policy with regard to the source of funds placed on deposit, we reserve the right to raise queries regarding the source of any funds placed on deposit. Paddy Power may, acting reasonably, suspend or terminate any account where the response to such query/queries is not in its view satisfactory and/or may pass on such information as it deems necessary to any relevant authority”. In other words, they can raise queries whenever necessary and so you need to be prepared to answer those questions should you consider yourself a highroller.
How long does it take them to settle the bets and payout?
Bets are settled within a few minutes upon receiving the official results. According to Paddy Power support representatives, most markets are settled by using sofascore.com or whoscored.com as the official results source. Both of these sites use Sportradar and so in one way or another the results are ultimately coming from Sportradar. Be warned that this could however create a loop should Sportradar ever decide to use Sofascore to settle events as well. We were also warned that in some rare occasions settlement might take longer, but this only happens when the trading department raise issues about the legitimacy of results.
How to request a withdrawal and how long does it take?
On average the withdrawals are processed on the same day and according to customer service within 12 hours. Paddypower does not charge extra fees and all withdrawals are free. The actual time it takes for transactions to hit your account using debit/credit cards is 2-3 working days, PayPal, Skrill, Netller are all 1-4 hours, and bank transfer take 1-5 working days. However, there have been several reports about withdrawals being delayed, though the volume of these complaints are minor for a community of over one million active stakers every month.
Are multiple accounts allowed?
Creating multiple accounts is considered to be fraudulent activity by Paddy Power and they will close such accounts and withhold any winnings connected to them. Multi-accounting, according to their terms and conditions, is bonus abuse no matter if the bonus money was actually used or not.
Is it safe to open an account with Paddy Power?
Paddy Power reviews are generally poor with most players complaining about unclear or misleading bonus rules. At the same time, there were several complaints about accounts being blocked for long additional verification procedures and/or accounts being closed without providing any comprehensive reason. There has also been officially registered failings in relation to not complying with regulatory requirements. On the other hand, they do perform all the necessary checks and warn stakers about what is to be expected as well. Additionally, they also give all the necessary information on the website or directly upon request. Unless your account is suspended for additional verification then payouts are processed in the times given. In summary, we believe that it is safe to open an account with Paddy Power and the number complaints could be reduced if they simply decided to interact on the social sites more often.
VPN Usage - legal or not?
VPN usage is prohibited according to all customer support information as there are some countries restricted from their registration sign-up form. Although it is technically possible to access the Paddy Power premises under VPN, you should be fully aware that the team are still using the necessary online tools to monitor and detect if you are doing so.
gross gaming revenue
customer base
time to make £1M
Social Buzz
Up or down
The problem here is that Paddy Power do not engage with stakers on Trustpilot, but that doesn’t take away the fact that 68% of the reviews are marked down as bad. Stakers often complain about account blocking and bonus conditions as well as lengthy withdrawals. Change doesn’t seem likely even though they own the profile and negativity towards Paddy Power looks set to continue for a while on this profile.