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Unibet review
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Unibet is one of the largest amusement venues at Stakersland today and holds a lot of betting entertainment behind its famous doors.
Boasting a members list of 2.1M million, this betting giant puts most of our other pavilions in the shade. It’s the French that you’ll likely be seeing walking through the Unibet ticket stalls with nearly a million and counting, you’ll also find close to a million Nordic players with most of the other stakers coming from across Europe. Exclusive betting priorities makes Unibet a fan favourite and the main sports markets are specific to staker residencies. Football, basketball, tennis is popular in Italy, greyhounds and horse racing are the ones big in the UK, and French stakers get treated to a whole different sportsbook layout with rugby, baseball, basketball, tennis, and cycling taking top priority. The Kambi software is in use at the premises and although this is the same for many other Stakersland venues, the end result has been configured and adjusted for all those country market specifics.
Before we dive into the features of Unibet, it’s worth checking out the various limits on offer here. Unibet applies a sport-specific set of payout limits with football limited between €100,000 to €250,000 depending on the competition. Other limits include €100,000 for main sports with €50,000 and €25,000 caps for custom wagering formats. UK stakers need to take note that greyhound racing is capped at €25,000 per day. In comparison, there are no limits mentioned on the Unibet casino, live casino, and games platforms. Let’s break this down and see how long it would take Unibet to pay out these limits. A football payout would take only 2.5 hours through worldwide operation and 11.5 hours operating in France alone. It proves that Unibet is very well funded and so would be able to process withdrawals with ease, providing that all ‘source of funds’ and ‘source of wealth’ checks had been made beforehand. If so, stakers can expect withdrawal requests to be processed within 12 hours and funds released in 1-3 working days for bank transfers and 3-5 working days for credit/debit card transactions.
The €802M in annual sales and the resulting €50 million in profits helps to put Unibet up in the top level of money-making bookmakers here at Stakersland. The 2.1M million staker community spends around €25-30 each month on the geo-specific betting markets.
The Stakers financial team has reported gross gaming revenues of 73 Million per month alone and a €25-30 average spend per player, this is almost double when compared against their European rivals Netbet. Kindred Group is the overall business owner of Unibet and it’s estimated that they rake in around €802M from Unibet on an annual basis. Reports also suggest that they make in total around a 6% profit or €50 million per year, which works out to a very tidy sum of €4.2 million a month. A betting house of this size certainly takes up a lot of expenditure with marketing and working hours making up 20% and 10% of their overall costs. To compare, we can take the Austrian-born Bwin with its 2.2 million stakers and their €44 million per month and €550 million annual revenues are lower compared to Unibet’s numbers. Bwin rely on their German stakers for half of their revenue while the more balanced Unibet attracts stakers from several countries. To gain more of a grasp on Unibet’s impressive numbers then another rival in the shape of Betway makes €26 million a month and €320 million a year. Betway’s 1.6 million staker list and African reliance is different to that of Unibet and Bwin, but ultimately proves that Unibet is one of the top dogs here at Stakersland.
Unibet Offers
The majority of the stakers are coming from France and the Nordic countries, check the table below for the full roundup of demographics:
| Hungary | Netherlands | Finland | Belgium | |
|---|---|---|---|---|
| monthly | 352K | 299K | 262K | 236K |
| License |  | | |  |
Social Buzz
Over 100 reviews can be found whilst only 20 complaints have been noted, less than half of which have failed to get a response. Most complaints are based on unclear bonus terms and confiscated funds. There is little communication on the site with Unibet operatives simple confirming the issue without any sort of explanation given.
You can find several positive reviews here although there are complaints regarding verification and bonus terms. Again, the lack of help via the customer support team seems to be a reoccurring issue. Plus, multiple stakers do seem to leave the site after claiming the welcome bonus.
Bonus clash
Unibet tackle the bonus strategy a little differently when compared to other betting houses at Stakersland. The use of structured incentives and in-play action for existing members tends to be their plan of action. Insurance bets, tournaments, and boosted odds are all on offer but one thing is for sure and that is the welcome bonus won’t be making you rich any time soon. A simple insurance offer on losing bets is all that you can claim. Still, let’s take a closer look at what some of our stakers think about these deals.
“Unusual format as they are offering a number of different tournaments to kill your boredom. The weekly freerolls with affordable €10 requirements on top of their in-play free bet club promotion makes for a nice set of weekly offers.”
“Refer a friend is the one deal you should pay attention to. You can get €30 per referral in the format of free bets with a 1x conditional turnover requirement, not too bad at all. The Golden Goal is an impressive offer as well where you can get €25,000 by just predicting the first goalscorer and the minute of the first goal.”
“Having free money to play with only if your bet loses looks pretty strange to me, especially on the background of other sites offering instant free bets upon depositing. If you win you just get nothing and it's definitely not the thing stakers want to see.”
“The only bonus I’ve found useful at Unibet is the in-play free bet club. As I can see, it’s the only promo with which you can get a decent free bet to try. All the others are based on odds boosts or tournament type offers which doesn’t really satisfy professional stakers.”
A total of seven bonus offers can be found for all stakers under the big top tent of Unibet. Free bets, odds boosts, odds insurance, refer a friend can all be found here. The underlying questions surrounding the controversial welcome bonus still remains though. Let’s take a closer look at what’s on offer with all the bonus details and requirements.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
Money Back as A Bonus up to £40 if your first bet loses + £10 Casino bonus  | Welcome Bonus | Minimum odds of 1.40 | Country specific restrictions. PaysafeCard, Skrill, Neteller are restricted |
One of the most controversial banners in the whole of Stakersland. Stakers are required to deposit and bet and you’ll only receive a bonus if your bet loses. Up to £40 can be claimed with 3x wagering requirements attached to the bonus.
| promo name | promo type | requirements | restrictions |
|---|---|---|---|
In-play Free Bet Club | free bet club | Opt-in is required, 5x £10 per week, odds of 2.0+ | Free bets and odds boost are excluded from qualification requirements |
Be part of the exclusive private stakers club by placing five bets of £10 (£50 a week) with odds of 2.0 or more, do so and you’ll receive a tidy reward in the shape of a £10 free bet.
Conclusion
Yes, you can find plenty of bonuses and promotions at Unibet and rightly so for such a big name at Stakersland. However, there is little chance of ever being rewarded with cash or credits due to the strict structures of the bonus conditions. Unibet ensures that their fortune is kept in their pockets with the use of these types of promotions. It’s the welcome bonus that raises eyebrows though and this conditional insurance bet is far from player friendly. The free bets credited to use with the Bet Builder is again something that needs a different approach with more incentives. A few tweaks to the bonus rules would be a welcome change by the stakers community.
Sports betting
Kambi software powers the betting markets here which makes perfect sense as it is a subsidiary of Unibet.
It’s not everyday that you get a bunch of technology-mad experts in one place, but that is exactly what we have right here at Stakersland. Our team picks apart all the technology being used in the park to ensure that bookmakers are providing their stakers with the best possible betting features. If not, we’ll tell you all about it because you deserve to know where the best betting features can be found.
Sports
Highly specific to the country with football, tennis, and basketball being popular in Italy. Horse racing and greyhounds take priority in the UK. French stakers can focus on rugby, basketball, baseball, cycling, tennis.
Betting slip
Market average coupon without twists but a few featured bets such as custom Systems like Patent, Trixie, Yankee, Canadian, and Heinz. Bankers are advertised and mentioned within helpdesk materials but these are missing in the betting slip itself.
In-play stats
Events are featured with video streaming, an on-field visualization tracker, and overall timeline details. Top leagues contain Form, Head to Head, and League Table statistics. Remote links for external statistics are not filtered as per information availability from Sportradar.
Betting markets
Unibet features live in-play football events with 286 pre-live markets and around 132 markets at kick off. Tennis offers up to around 24 pre-live and 53 live markets. Ice Hockey comes in with around 205 pre-live and 107 live markets in total.
Margins
Unibet sports betting margins can be considered market average. Main sports include a 5.49% live and 1.79% pre-live football odds margins. Tennis comes in at around 7.43% for live and 7.71% for pre-live. Ice Hockey margins are 7.02% in-play and 5.33% before the game starts.
Event results
Stakers do not get access to results and statistics at Unibet. Head to head, standings, various info tables can be accessed via the external Sportradar site using the ‘Statistics & Live Score’ link in the main menu.
| Sports | margins | live margins | markets | live markets |
|---|---|---|---|---|
| tennis | 7.71% | 7.43% | 24 | 53 |
| football | 1.79% | 5.49% | 286 | 132 |
| basketball | 4.45% | 5.22% | 185 | 118 |
| ice hockey | 5.33% | 7.02% | 205 | 107 |
The margins at Unibet offer decent value for stakers with market averages being found across most sports. Low margins on the football is an obvious highlight here and there will be many football fans entering the Unibet betting halls to take advantage of these. There are still plenty of margins found up at the higher limits though, so some tweaks to those markets would create better profit for stakers all round.
Financial Limits
The Stakersland team are determined to ensure our stakers get all the checked and verified information when it comes to their financial affairs. This dedicated mindset flows through to you and so we have gathered up all the necessary details on the Unibet financial state of play. We’ve covered all the angles here so please take a moment and check through the table below to make yourself aware of all eventualities.
Payment Method Restrictions
Which payment methods are valid when claiming my bonuses?
Depositing for bonuses only restricts the HipayMistercash and Entercash payment methods, as stated in the terms and conditions. Entercash has been acquired by Trustly though and ceases to operate nowadays. Besides those terms, Neteller, Skrill, and PaysafeCard are all directly restricted from the welcome bonus as well.
The Influence of Third Party Agencies
What checks are being made and do they use any third party agencies?
The KYC check and further checks may happen ‘in certain circumstances’ according to the terms and conditions, furthermore, this also refers to their source of funds/wealth verification procedures as well. According to their helpdesk, Unibet perform source of funds verification through their dedicated Verify Account page, but there is no clear information as to what documents might be required and how their source of wealth procedure looks like. In any case, all limits would be adjusted as per the credit score and any other info that they might obtain.
Personal Data Transparency
Will they inform me about the automated checks being performed?
Unibet performs background checks through the number of providers such as transunion.co.uk which will leave a “soft” footprint on your credit file. Besides those, they also do a number of other checks through third parties including, but not limited to, address verification system service providers, payment service providers, and financial institutions. In other words, by making an account with Unibet your information is likely to be transmitted to an undisclosed number of service providers, and could potentially be subject to further investigation.
Social Media Communication
Will my financial disputes and complaints be answered on the social media profiles?
The Unibet social media team do not reply to Trustpilot reviews. They do, however, cooperate with stakers on the Askgamblers forum but only about half of the finance-related complaints were ever resolved. It seems as though they are making some efforts to address unpaid players and trying to ensure that those issues are not repeated.
Gambling Anonymously
Are my banking transactions with the bookmaker private?
Unibet does not offer a generic code name for banking transactions. The support team confirmed that their company name will be visible on all online banking statements. However, some players complain about having different third parties’ names next to their transactions with Unibet. This frequently leads to difficulties in tracking financial affairs between them and the bookmaker, as well as complicating the situation when funds are mistakenly sent to a wrong bank account.
Withdrawal Timeframe & Common Complaints
How fast are the withdrawals and what do stakers complain about the most?
Unibet withdrawals are usually processed within a couple of hours and will take no longer than 24 hours. As soon as withdrawals are verified then it may take 1-3 working days for funds to reach your Visa/Mastercard, 12 hours for Skrill, Neteller, PayPal, and up to 3-5 days for bank transfers. There are few complaints about withdrawal times and most finance-related complaints are connected with the source of funds verification procedure.
Player-Friendly Withdrawal Limits
What are the minimum and maximum withdrawal limits available?
The minimum withdrawal amount is €10 for all payment methods except Visa/Mastercard which has been set to €15. There are no maximum withdrawal limits at Unibet although you should carefully review the maximum payout limits for all sports, as some winning bets might be capped at €25,000 per day.
Withdrawal Options & Additional Costs
What are my banking options when withdrawing my funds and do they add fees?
The withdrawal methods available to Unibet stakers are:
- Visa/Mastercard
- Skrill
- Neteller
- PayPal
- Direct Banking
- Bank Transfer
As to be expected from Unibet, there are no service fees attached to any of your withdrawal transactions.
Regulatory Check Transparency
Are they clear about the Source of Funds and Source of Wealth procedures?
The Unibet terms and conditions contain clauses about the ‘source of funds’ verification and provides examples of the documents that might be requested. Support also openly explained why the procedure is necessary and what specifically might be asked from their players (bank statement, p-60 form, bank reference). It’s good to see that these procedures are clearly defined and provided upon request from the Unibet team.
Conclusion
The clear issue with the financial procedures set out by Unibet is centred around how personal data is being used and transmitted to third parties. The added concern is the soft footprint being left on credit files which may become an issue for some stakers in the future. The site does not explicitly explain how they perform these ‘source of funds’ and ‘source of wealth’ procedures. On the other hand, it’s nice to see an open forum with the stakers community. This provides answers to a range of queries such as account verification and any financial issues that might be arising for individuals.
Customer Support
If you’re expecting an all-singing and all-dancing customer support at Unibet then we would completely understand, however, this is not quite the impression that we got when we put the support team through our rigorous testing process. We found that half of Unibet’s responses were of the generic type and many times we experienced the operator being disconnected instantly after the chat had started. In terms of complex queries then we found it took around two minutes to get an answer but once again it was in the form of a copy-and-paste information pulled straight from the Unibet online rule book.
On the plus side, the Unibet support team can be contacted through a mix of channels such as email, telephone, and the live chat function. Additionally, all these options are available 24/7 and gives stakers round the clock support if needed. As an extra feature, the onsite FAQ proves to be well documented and the online community forum is a perfect place for stakers to chat and discuss the Unibet service as a whole. Before we jump into our Unibet customer support roundup, we should mention that we didn’t find any SLA or other relevant information in their terms and conditions. Not a huge issue but it does leave the boundaries and levels of customer service wide open, and so stakers are left in the dark about what they can expect from the team.
Support Speed & Resolution
How fast do they reply to my general queries?
Live-chat, email, and phone numbers are all available when contacting Unibet. Once the staker opens the live chat the operator will be connected within 5-6 seconds. Unibet’s customer service provides the answers to generic queries in about 30-40 seconds. The answers here are mostly short and uninformative.
Live Chat Access
Is the online live chat tool available on the site?
The live chat is available to everyone from new players to full members. The average response time via email is one day and live chat answers can usually be received in about 30 seconds. Unfortunately, ‘no deposit free bets’ are not provided by the Unibet customer service.
Support Team Competency
How quickly will the support team reply to complex queries?
Complex queries like detailed sports terms or detailed questions about their terms and conditions will take around two and half minutes to get a generic answer.
Level of Technical Expertise
Are the support agents sufficiently trained to answer technical queries based on odds, margins, and markets?
The customer team representatives are well acquainted with sports related questions like odds, margins, and markets. You can expect unique answers instead of the usual copy-and-paste tactics. The average time of these responses were measured at around two minutes.
Unregistered Staker Support
Will the customer service team interact with unregistered stakers and will I get a free bet?
The Unibet support team does not provide stakers with free bets and tend to copy and paste the same message over and over again which is: ‘All the bonuses are deposit ones.’
Professional & Friendly Service
What type of response will I get when requesting a bonus from the service team?
Unibet's live chat is available to all non-registered stakers. The support team also advertise Unibet's bonus programs and other benefits through their own initiative. Multiple requests for free bets always ended with the copy-and-paste response that they do not provide any free bonuses.
Customer Service Knowledge
Will the agents provide the correct information about payment limits when compared to the terms and conditions on the website?
All the information about their withdrawal and deposit limits provided by the customer service team matched up 100% with their onsite terms and conditions.
Willingness to Help Out
Will the support representatives help me navigate around their website?
Unibet’s customer support operatives try to navigate stakers through their own words. Sharing quick links would be a convenient option in this situation.
Tolerance Levels
Does the support team have a high tolerance level for repeated bonus requests?
The more you quiz the team about bonus-related queries, the less informative and responsive they become. The tolerance levels of the operatives are quite low in this sense and you won’t get anywhere with the free bonus line of enquiry.
Onsite Support Efficiency
How efficient is their onsite Helpdesk compared to the competition?
The onsite FAQ section is well-detailed and covers almost all eventualities that stakers might find themselves in when inside the Unibet premises.
Conclusion
Communicating with the Unibet support team is a frustrating experience with too many generic copy-and-paste answers. Too much time is taken to get the answers to complex questions and we were given no useful links to follow when we were lost. Yes, you do get all three contact channels but the email option takes a lot longer than most other betting sites. The 2.7 million stakers that come back and forth through the premises can’t be easy to manage but there is a distinct lack of a personal touch here.
Conclusion
Communicating with the Unibet support team is a frustrating experience with too many generic copy-and-paste answers. Too much time is taken to get the answers to complex questions and we were given no useful links to follow when we were lost. Yes, you do get all three contact channels but the email option takes a lot longer than most other betting sites. The 2.7 million stakers that come back and forth through the premises can’t be easy to manage but there is a distinct lack of a personal touch here.
If you run into any significant problems with the Unibet customer services then take a look below at our own FAQs for some quick solutions:
Are you able to complain about Unibet?
You can send an official complaint to Unibet support and expect to receive an answer within 8 weeks. There are no other options to escalate the query to social networks either, as those claims are not treated with importance.
Where can I complain if they refuse the withdrawal?
In any cases where the Unibet team refuse your withdrawal request, stakers may send a complaint to their ADR (eCogra) or ODR (Online Dispute Resolution Platform) to take the case further.
How do players rate the Unibet customer service?
The support service is rated overall as bad. The answers are slow and indifferent, you need to ask questions twice to get the answer, and the operator may disconnect from your chat anytime.
Up or down
The Unibet house is as solid and stable as it comes at Stakersland. You are unlikely to encounter any downtime or ‘lights out’ calls from the Unibet members of staff with their impressive 100% uptime rate. All that uptime doesn’t mean that delays won’t be experienced though. The Google Page Speed test showed a miserable 14/100 score which is one of the lowest in the park. It’s such a bad score that at times the site might not even load up on your device at all. A lot of this is down to the huge 15mb data package for their front page, which could easily be compressed to around 2mb and sit in line with current web development standards. Changes are required here because it can take up to 50 seconds to enter the site during peak times, which is enough for a science breakthrough or a short meal at the entrance hall!
TECHNOLOGY
Technologically speaking, Unibet is a company lagging behind the rest of the pack. Despite the fact that they use the fast React framework for rendering content, the site is very slow and transitions between pages take up to 4-5 seconds. From the backend point of view, Unibet is based on ASP.NET with both Websockets and Standard Http requests to transmit the content from server to player and back again. At least they are doing something along the lines of common practice in the backend.
DATA CENTER
Unibet servers are hosted in Malta and this can drastically affect loading times and the access to resources depending on the state of channels. Due to the fact that the channel to the island of Malta is not stable, frequent interruptions on the site are likely. In addition, an important factor for stable operation is the availability of a security system on top of the server. Unibet has not yet advanced this far and there is currently no protection system in place. Therefore, if there are any DDOS attacks on the server, the site will be unavailable to all stakers.
SSL CERTIFICATE
Unibet uses a paid certificate worth a total of $450 per year. The certificate itself applies to all domains and subdomains of Unibet, as well as their parent company Kindred Group. The 256-bit certificate encryption algorithm allows just about a high enough level of security access to and from the site for stakers.
In conclusion, it is clear in the fact that Unibet is not a leader in our overall technology ranking here at Stakersland. Quite the contrary in fact, we have found the Kindered Group product to be a complete outsider despite the team of 800+ experts working within the publicly traded company. No protection on the Maltese-based servers and a complete lack of understanding on the technologies required speaks volumes of the incompetence of the technical Unibet personnel.
countries where Unibet is licensed
Unibet is a part of the Kindred Group whose legal addresses span from the streets of London to the warmer climates of Sliema, Malta. The official headquarters are located in Malta according to open sources but apart from these offices, there is a Kindred People’s office located in Stockholm as well. According to Kindred Group's official website, most of the significant corporate events and executives’ meetings take place in their Swedish office. Additionally, the Unibet France office located in Paris is one of the largest in terms of employee numbers, and this ties in with the huge crowds of French stakers found wandering around the Unibet premises each and every day.
Unibet is a global sportsbook and the owners Kindred Group have been able to acquire various betting licences across the UK, Italy, Denmark, France, Malta, Germany, and many other areas. It all adds up to a sign-up form which is accessible on a global scale.
Unibet holds a Malta gambling licence via the Kindred Group under the ‘Trannel International Limited’ name and this allows them to operate legally in Malta. Unibet is also licenced under ‘Platinum Gaming Limited’ for the UKGC and so can freely operate in the United Kingdom. To get an idea of the level of license acquired by Unibet, here are the following activities that are allowed under the UKGC licence: Bingo, Casino, General Betting Standard - Real Events, General betting standard (virtual events), and Pool betting. As a recap then, the Unibet Signup form is widely available to multiple stakers and nations thanks to the licensing power of the Kindred Group. Stakers are covered by gambling licenses across the following jurisdictions: the UK, Denmark, France, Italy, Belgium, Malta, Gibraltar, Estonia, Ireland, Germany, Romania, and Australia. All of which are monitored through the local gambling authorities.
Our investigators found that no sanctions were recorded by the Government of Gibraltar or the MGA, however, significant actions have been taken by the UKGC on 13 June 2019. The UKGC carried out an in-depth inquiry into the Platinum Gaming Ltd company (Unibet’s UK registered company) over weaknesses in their anti-money laundering and customer interaction controls. As a result of these inquiries, Platinum Gaming agreed to a regulatory settlement comprising of a divestment of the gross gambling yield of €629,420 it received from the gambling activities of the relevant customer in mind. Additionally, an overall financial penalty of €990,200 in total was ordered to be paid. It shows a firm stance by the UKGC that they will act firmly against those operators who do not protect their consumers, and also against those who fail to put in place the right anti-money laundering safeguards.
Questions
What documents do Unibet require for account verification?
According to their T&Cs, Unibet require the following documents for the initial account verification: a valid ID and a utility bill/bank statement. Players are obliged to verify their identity, age, and place of residence before they are permitted to withdraw funds in the amount of €2,000 or currency equivalent. For the ‘source of funds’ and ‘source of wealth’ procedures, players need to provide a recent P60, payslips, and a bank reference. Unibet may also request a card holder’s authorisation before advancing deposits and/or withdrawal transactions.
How long does it take to them to settle bets and payout?
Unibet’s Sportsbook is provided by Kambi Malta Ltd and this, in turn, is geared by the information coming through from Sportradar. Bets are settled as soon as the official results of an event are made publicly available. Bet settlement is based on both the latest internet scores and official results. According to reviews at Trustpilot, a withdrawal of winnings up to 2000 GBP/EUR will be confirmed on the same day.
How to request a withdrawal and how long it may take?
The one rule of thumb for stakers at Unibet is that a withdrawal needs to be requested through the same method used for the original deposit. The stakers community reports that in certain cases Unibet may also advise customers to use an alternative payment method. Withdrawals to an e-wallet should be taking anywhere from a few hours to one day for the official approval by the Unibet financial Team. The actual time for the money to move back to an e-wallet is usually instant. Visa/Mastercard payments can take 1 -3 business days depending on Unibet and your bank’s communication with Visa. Moreover, you can expect up to five business days to process a traditional bank transfer.
Are multiple accounts allowed?
Stakers looking to use more than one account will find themselves up against the Unibet rules. Creating more than one account with the same personal data is not allowed during the registration process. Should a staker decide to try and create more than one account with false information then such accounts will be completely closed. Opening multiple accounts to claim bonuses will immediately fall under the definition “bonus abuse” and is strictly forbidden by the Unibet terms and conditions.
Is it safe to open an account with Unibet?
Stakers experience occasional issues with the verification procedure and the complexities of the bonus wagering rules. Reports on funds being confiscated and accounts being closed on Unibet’s sole discretion without explanation is also another common issue. In order to avoid such situations, stakers should take the time to carefully read through the official Unibet rules and terms and conditions. It would be wise to consult support representatives prior to any depositing and betting activities, if any questions from this initial research do arise.
VPN Usage - legal or not?
There are no explicit details about VPNs or anonymizer tools directly within the Unibet terms and conditions, or in any other rules on the site. However, the customer service team told us over live chat that using VPN is against their terms and conditions. They referred to a paragraph named ‘Use of the Services’, stating that using automated devices, scripts, bots, or any other tools unauthorized by Unibet is not allowed. Player accounts may also be closed if they are found to be blocking their personal IP address.
gross gaming revenue
customer base
time to make €250K
Social Buzz
Up or down
A lack of response on many of the issues and not enough help from the support team are common issues. Complex bonus rules come up time and time again with some bonus money going missing without notice. The mobile app has caused some inconvenience to players as well, but overall, the average rating seems to be down to one or two short positive comments followed by several complaints.